Assistant Manager, Operations

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent management consultancy based in Kuala Lumpur is seeking an experienced Assistant Manager for Operations to oversee Business Centre operations. You'll manage financial submissions, inventory control, and training for staff while ensuring high standards of service. The ideal candidate has over 3 years of experience in MLM or business operations and is proficient in English, Bahasa Malaysia, and Mandarin. This role offers a competitive salary of up to MYR 7,000.

Qualifications

• Minimum 3 years in MLM or business operations.
• Experienced in leading a small team.
• Able to work with minimum supervision.
• Proficient in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Ensure business centres uphold high standards.
• Manage daily money submissions and order processing.
• Monitor and control inventory to prevent excess.
• Conduct training sessions on company SOPs.

Skills

Leadership

Problem-solving

Interpersonal skills

Organizational skills

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

RM None - 7,000.00 (Malaysian Ringgit)

About the job Assistant Manager, Operations

Job Summary

This role is responsible for Business Centre (BC) operations including the sales, promotion, services, inventory and payment submission. Assist the Operations Manager with other related operational matters and issues within the department, including operations matters in overseas countries.

Responsibilities

• Maintain Business Centre Standards: Ensure the Business Centres uphold a high standard of image, cleanliness, and service delivery.
• Financial Management: Manage daily money submissions and ensure timely processing of orders.
• Inventory Management: Monitor and control Business Centre inventory to prevent exceeding set limits.
• Operations Training: Conduct training sessions as needed to update team members on company SOPs and policies.
• Issue Resolution: Act as the primary liaison between Business Centres and the company to assist with any operational issues.
• SOP Updates: Regularly update Standard Operating Procedures (SOPs) for reference and compliance purposes.
• System Testing: Conduct User Acceptance Testing (UAT) for new sales operations systems/modules.
• Stock Audits: Perform regular stock checks to maintain accurate inventory records.
• On-site Visits: Regularly visit Business Centres to oversee operations and ensure adherence to set guidelines.

Requirements

• Minimum 3 years in MLM or business operations.
• Experienced in leading a small team.
• Able to work with minimum supervision.
• Good interpersonal, problem‑solving skills and well organized.
• Able to conduct training to branch staff/BCKP operator.
• Proficient in both verbal and written English, Bahasa Malaysia and Mandarin as this role is required to deal with stakeholders who communicate in Mandarin/Cantonese.

Remuneration

Up to MYR 7,000

Consultant in charge