Assistant Manager, IT ISM

DHL Germany; Penang; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading logistics company in Penang is seeking an experienced IT Project Manager to support the product roadmap and manage IT projects. The ideal candidate will have over 5 years of experience in IT infrastructure and operations, with strong skills in Project Management and vendor relations. This role plays a crucial part in building customer relationships and delivering IT solutions that meet business needs.

Qualifications

• Minimum 5 years experience in managing IT infrastructure and operations.
• Experience in Third Party Logistics (3PL) is advantageous.
• Solid knowledge of ITIL processes and Project Management.

Responsibilities

• Support product roadmap at country level and train team members.
• Ensure projects are delivered within scope, budget, and timelines.
• Build and maintain customer relationships to meet their needs.

Skills

Project Management

Vendor Management

Stakeholder Management

Problem-Solving

Critical Thinking

Education

Bachelor's Degree in IT

Job description

Responsibilities

• Support product roadmap at country level and ensure all team members are trained on product knowledge for solution design.
• Apply IT Project Management knowledge, skills, tools and techniques to IT Project activities ensuring projects are delivered within scope, budget and timeliness.
• Build and maintain customer relationships that are focused on identifying, understanding and meeting their needs.
• Cultivate and maintain productive partnerships with business stakeholders.
• Work closely with Product Management and Project Delivery teams to develop IT solutions that fulfill business requirements.
• Manage vendor relations to ensure service delivery contracts are fulfilled.

Requirements:

• Bachelor's Degree in IT.
• Minimum 5 years experience in managing IT infrastructure and operations.
• Experience in Third Party Logistics (3PL) coupled with Knowledge in supply chain, logistics, and distribution concepts are an added advantage.
• Solid knowledge / experience in ITIL processes, Change Management and Project Management.
• Knowledge of vendor management, contract establishment / management.
• Up to date with ever changing trends as well as environment in IT.
• Ability to lead and manage team effectively in complex matrix organizations
• Result-oriented, goal-driven and committed towards operation and service excellence.
• Strong problem-solving, critical thinking, communication and stakeholder management.