Assistant Manager, IT ISM

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company seeks an experienced IT Manager to support product roadmaps and manage IT infrastructure. This role requires over 5 years of IT management experience, particularly in logistics and supply chain. The ideal candidate will excel in stakeholder management and possess strong problem-solving skills. Join our innovative team to shape the future of logistics technology in Malaysia, Penang.

Qualifications

• 5+ years experience in managing IT infrastructure and operations.
• Knowledge in supply chain, logistics, and distribution concepts is an advantage.
• Solid understanding of ITIL processes and Project Management.

Responsibilities

• Support product roadmap and ensure product knowledge across the team.
• Manage vendor relations and ensure service delivery.
• Develop IT solutions with Product Management and Project Delivery teams.

Skills

IT Project Management

Customer relationship management

Problem-solving

Stakeholder management

Education

Bachelor's Degree in IT

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 165 reviews · View all jobs

Responsibilities

• Support product roadmap at country level and ensure all team members are trained on product knowledge for solution design.
• Apply IT Project Management knowledge, skills, tools and techniques to IT Project activities ensuring projects are delivered within scope, budget and timeliness.
• Build and maintain customer relationships that are focused on identifying, understanding and meeting their needs.
• Cultivate and maintain productive partnerships with business stakeholders.
• Work closely with Product Management and Project Delivery teams to develop IT solutions that fulfill business requirements.
• Manage vendor relations to ensure service delivery contracts are fulfilled.

Requirements

• Bachelor's Degree in IT.
• Minimum 5 years experience in managing IT infrastructure and operations.
• Experience in Third Party Logistics (3PL) coupled with Knowledge in supply chain, logistics, and distribution concepts are an added advantage.
• Solid knowledge / experience in ITIL processes, Change Management and Project Management.
• Knowledge of vendor management, contract establishment / management.
• Up to date with ever changing trends as well as environment in IT.
• Ability to lead and manage team effectively in complex matrix organizations
• Result-oriented, goal-driven and committed towards operation and service excellence.
• Strong problem-solving, critical thinking, communication and stakeholder management.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.