Assistant Manager, Insurance

AEI Capital; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Senior Captive Manager to oversee day-to-day operations, ensure regulatory compliance, and support junior staff development. The ideal candidate should have 1-3 years of relevant experience in insurance, strong communication skills, and the ability to manage multiple priorities effectively. This role is critical in facilitating excellent client service and improving operational processes within the firm.

Qualifications

• 1 to 3 years of relevant working experience in general or captive insurance.
• Highly organized and detail-oriented with strong interpersonal skills.
• Ability to work independently and collaboratively.

Responsibilities

• Assist with daily management of captive operations and workflow.
• Ensure compliance with regulations set by the LFSA.
• Support financial management tasks, including statements preparation.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organizational skills

Team collaboration

Ability to manage multiple tasks

Education

Diploma or Bachelor's Degree in Business/Insurance/Finance

Job description

To support the senior captive manager in the day-to-day operations and administration of the captive core & cell.

Ensure smooth operations, compliance with regulations, and effective client service while also involving leadership and development of junior staff.

Key Responsibilities

• Operational Support: Assist with the daily management of the captive operations and workflow.
• Regulatory Compliance: Monitoring and ensuring adherence to the policies and regulations set by the LFSA.
• Financial Administration: Supporting financial management tasks, such as assisting with the preparation of quarterly and annual financial statements, coordinating with auditors and actuaries, and managing premium processing.
• Policy and Claims Management: Helping with the full lifecycle of insurance policies, including administration, renewals, documentation, and coordinating with claims adjusters or third-party administrators (TPAs) to ensure timely and fair claim handling.
• Risk Management Assistance: Supporting the identification and analysis of risks, proposing risk reduction strategies, and ensuring the implementation of sound risk management practices.
• Client and Stakeholder Communication: Serving as a point of contact for internal teams, clients, and external service providers (like brokers, reinsurers) to ensure alignment and high-quality service delivery.
• Team Leadership and Development: Training, guiding, and monitoring the performance of junior staff, providing feedback, and fostering a productive team environment.
• Reporting: Preparing and analyzing various reports on department performance, claims data, and operational activities for review by senior management and the board of directors.
• Process Improvement: Identifying gaps in current processes and collaborating with other teams to drive continuous improvement and efficiency.

Qualifications

• Possess at least a Diploma Bachelor’s Degree, or Professional Qualification in Business, Insurance, Finance, or a related field.
• Minimum of 1 to 3 years of relevant working experience in general insurance or captive insurance.
• Strong interpersonal and communication skills.
• Highly organized, detail-oriented, and able to manage multiple tasks and priorities effectively.
• Demonstrated ability to work independently with minimal supervision, as well as collaboratively within a team and across departments.
• High level of integrity, professionalism, and ability to handle sensitive or confidential information with discretion.
• Familiar with industry regulations, compliance requirements, and insurance best practices.
• Willingness to adapt, take initiative, and support continuous process improvement.