Assistant Manager, Insurance

AEI CAPITAL GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Kuala Lumpur is looking for an Assistant Manager to support the senior captive manager in daily operations. The ideal candidate will assist with regulatory compliance, financial administration, and team leadership while ensuring high-quality client service. Minimum qualifications include a Diploma or Bachelor's Degree in a relevant field and 1-3 years of experience in insurance.

Qualifications

• At least 1 to 3 years of relevant working experience in general insurance or captive insurance.
• Strong organizational skills and detail-oriented approach.
• Familiarity with industry regulations and compliance requirements.

Responsibilities

• Assist with daily management of captive operations and workflow.
• Monitor compliance with policies and regulations.
• Support financial management tasks, including preparing financial statements.

Skills

Interpersonal and communication skills

Organizational skills

Ability to manage multiple tasks

Team leadership

Risk management

Education

Diploma, Bachelor’s Degree, or Professional Qualification in Business, Insurance, Finance

Job description

To support the senior captive manager in the day-to-day operations and administration of the captive core & cell.

Ensure smooth operations, compliance with regulations, and effective client service while also involving leadership and development of junior staff.

Key Responsibilities

• Operational Support: Assist with the daily management of the captive operations and workflow.
• Regulatory Compliance: Monitoring and ensuring adherence to the policies and regulations set by the LFSA.
• Financial Administration: Supporting financial management tasks, such as assisting with the preparation of quarterly and annual financial statements, coordinating with auditors and actuaries, and managing premium processing.
• Policy and Claims Management: Helping with the full lifecycle of insurance policies, including administration, renewals, documentation, and coordinating with claims adjusters or third‑party administrators (TPAs) to ensure timely and fair claim handling.
• Risk Management Assistance: Supporting the identification and analysis of risks, proposing risk reduction strategies, and ensuring the implementation of sound risk management practices.
• Client and Stakeholder Communication: Serving as a point of contact for internal teams, clients, and external service providers (like brokers, reinsurers) to ensure alignment and high‑quality service delivery.
• Team Leadership and Development: Training, guiding, and monitoring the performance of junior staff, providing feedback, and fostering a productive team environment.
• Reporting: Preparing and analyzing various reports on department performance, claims data, and operational activities for review by senior management and the board of directors.
• Process Improvement: Identifying gaps in current processes and collaborating with other teams to drive continuous improvement and efficiency.

Requirements

• Possess at least a Diploma, Bachelor’s Degree, or Professional Qualification in Business, Insurance, Finance, or a related field.
• Minimum of 1 to 3 years of relevant working experience in general insurance or captive insurance.
• Strong interpersonal and communication skills.
• Highly organized, detail‑oriented, and able to manage multiple tasks and priorities effectively.
• Demonstrated ability to work independently with minimal supervision, as well as collaboratively within a team and across departments.
• High level of integrity, professionalism, and ability to handle sensitive or confidential information with discretion.
• Familiar with industry regulations, compliance requirements, and insurance best practices.
• Willingness to adapt, take initiative, and support continuous process improvement.

Application Information

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Manager?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?