Assistant Manager, iCIMB & CCBO - Trade Shared Services (Trade Operations - Open Account/Settle[...]

CIMB; Malaysia; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking an Operational Manager to oversee daily trade transaction activities. The role involves ensuring compliance with banking procedures and guidelines, leading a team effectively, and driving continuous process improvements. Ideal candidates will have a strong background in banking operations, compliance, and team management. Applicants should be ready to address operational issues and engage with various stakeholders to enhance productivity and efficiency.

Qualifications

• Proven experience in managing trade transactions and operations.
• Ability to lead a team and ensure compliance with banking procedures.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee daily activities of trade transaction processing.
• Ensure compliance with bank's policies and guidelines.
• Continuously review processes for improvements.

Skills

Transaction approval and verification

Team management

Compliance adherence

Process improvement

Training and development

Education

Relevant banking or finance certification

Job description

Oversee the daily activities of the section in processing trade transactions received from CIMB group and correspondent agents in accordance to the bank’s procedures & guidelines & TFGPM & internal Memo with zero defects, within stipulated time as per Service Level Agreement

• Responsible for the daily activities of the section.
• Checking, approving & verification of transactions processed.
• Assist HOS in the implementation of policies & procedures
• Ensure team readiness for Audit.
• Any other responsibilities/tasks as assigned by the Management from time to time.
• Adhere strictly to compliance and operational risk controls in accordance with Bank’s policies & guidelines.
• Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
• To ensure timely submission & accuracy of reports i.e. SLA, Management, BNM, Month End etc.
• Solution provider on Trade Finance operational issues to CIMB Group
• Escalation of Facility & product compliance for approval to relevant authorities
• Provide training to staff & brief staff on new initiatives/products
• Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc) and processing turnaround & SLA are met.
• Responsible for proper filling & housekeeping of the section
• Monitor, approve & address TF AMLA, ISO, Compliance, and Virtual Surveillance Check.
• Monitor defects & conduct regular review of staff’s performance.
• Monitor staff performance on productivity & accuracy (SLR).
• Monitor Overtime & ensure justification recorded for management’s reporting.
• Monitor attendance, late comers & address tardiness as per HR guidelines.
• Coach & develop team members to achieve desired level of productivity & competency.
• Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
• Attend to telephone enquiries and reply to swift / mails enquiries when required.
• Perform any other assignments by HOS/HOD which may be directed from time to time.
• Handle TSCW / TSCC / 3rd party / Loan Owner’s complaint promptly.
• Perform and relief other units in their daily operations and ad hoc assignment.
• Perform document checking under UCP600/ISBP/URDG/URC/Incoterm and Loans compliance checking.
• Check and approve alerts in AMLA system (with sighted of higher level approval)
• Adhering to ISO 9001:2015 and to support any implementation related to ISO 9001:2015

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.