Assistant Manager, HRIT

AIA Hong Kong; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services provider in Kuala Lumpur is looking for a candidate to support Workday modules' configuration and optimization. This role involves managing operational activities related to Workday, resolving issues efficiently, and ensuring collaboration with business partners. The ideal candidate will possess strong skills in Workday management and stakeholder interaction, contributing to enhanced HRIT platform efficiency. This position is crucial for meeting operational targets and delivering actionable insights.

Qualifications

• Experience managing Workday modules and support operational tasks.
• Ability to deliver projects ensuring compliance with global standards.
• Strong communication skills for effective stakeholder alignment.

Responsibilities

• Configure and optimize Workday modules as per business requirements.
• Manage day-to-day operations and address related tickets and incidents.
• Collaborate with stakeholders to gather and document requirements.

Skills

Workday functional module management

L2 support operations

System configuration and customization

Stakeholder collaboration

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The primary objective of this position to support the configuration, design and optimization of Workday modules that align with business requirements. This role involves working closely with business users and stakeholders to ensure that system delivers accurate and actionable insights.

• Able to manage Workday functional modules
• Support L2 day-to-day operations, addressing tickets, incidents and change requests related to Workday and other HR applications
• Ensure resolution time meeting SLA target.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
• Collaborate with stakeholders to gather requirements.
• Manage S1 issue escalation with relevant parties effectively.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.