Supervises
- General & Office Administration Services
- Property Management
- Drivers & Transportation
Position Purpose
To lead and manage the full spectrum of General Administration (GA) operations, covering office administration, building and premises management, transportation and fleet management, renovation and fit-out coordination, and administrative support services. The role ensures efficient daily operations, strong governance, cost control, and consistent service delivery across all company premises.
Key Responsibilities
1. Property & Building Management
- Oversee day-to-day operations of company premises including commercial buildings, offices, sales galleries, and staff-use facilities.
- Ensure compliance with all relevant building, safety, and property management regulations.
- Liaise with JMBs/MCs, building management teams, tenants, and service providers.
- Conduct routine inspections and ensure proper maintenance of M&E systems, common areas, and building infrastructure.
- Manage contractors for cleaning, security, M&E, pest control, HVAC, and fire safety services.
- Handle and resolve tenant/occupant enquiries, complaints, and operational issues professionally.
- Manage building-related budgets, monitor expenditures, and ensure timely renewal of tenancy agreements, insurance, licenses, and vendor contracts.
2. Renovation, Fit-Out, Reinstatement & Space Planning
- Lead and coordinate renovation, fit-out, reinstatement, and office space planning works.
- Read, interpret, and review architectural/ID drawings, M&E plans, office layout designs and translate them into practical and efficient space utilisation plans.
- Approve renovation applications within authority limits and ensure compliance with building rules and safety standards.
- Work closely with internal stakeholders, contractors, and vendors to ensure quality, timeliness, and minimal disruption to operations.
3. Facility Management (Office & Staff Premises)
- Oversee the maintenance and operations of office facilities and any staff accommodations/hostels (if applicable).
- Address facility issues related to electrical systems, water supply, generators, HVAC, lifts, and fire safety systems.
- Conduct periodic facility inspections and coordinate maintenance, repair, and infrastructure improvement works.
- Ensure timely compliance and renewals for:
- Fire and glass insurance
- JKKP (DOSH) certifications
- Energy Commission requirements
- Parking and other statutory obligations
- Monitor and evaluate vendor performance to ensure adherence to SLAs and service standards.
4. Transportation & Vehicle Management
- Manage overall driver operations including scheduling, deployment, discipline, and performance.
- Supervise the full vehicle fleet lifecycle including:
- Acquisition (buy/lease/rental)
- Vehicle assignment, utilisation and redeployment
- Preventive and corrective maintenance
- Repairs, replacements, refurbishment, and vehicle disposal/selling
- Monitor compliance records including insurance, road tax, service history, mileage logs, and fuel usage.
- Ensure proper documentation, cost control, and adherence to company transportation SOPs and regulatory requirements.
5. General Administration Support Services
- Oversee administration operations including record management, filing systems, and coordination of admin support tasks.
- Supervise reception, front desk operations, lobby services, pantry, cleaners/tea ladies, and general office upkeep.
- Manage office supplies, inventory, storage, and internal logistics such as office moves, setup, and event support.
- Prepare periodic operational reports (premises, facility, fleet, and admin activities) for management review.
6. Budget, Cost Control & Procurement Support
- Assist in preparing and monitoring the annual General Administration budget.
- Review quotations, validate vendor proposals, and support procurement activities for admin, building works, and facility-related services.
- Initiate and drive cost optimisation efforts and improve utilisation of company resources.
- Ensure all expenditures are within approved budget limits and comply with company financial policies.
Qualifications & Experience
- Minimum Diplom in Business Administration, Facilities Management, Property Management, or equivalent.
- Minimum 5 years' experience in general administration, facility management, building operations, or fleet management.
- Experience supervising multi-function or multi-location teams is an added advantage.
- Ability to read and interpret engineering/architectural drawings is required.
- Strong knowledge of GA SOPs, building operations, safety requirements, and vendor management.
- High integrity, responsibility, and ability to work independently with minimal supervision.
- Ability to manage cross-location and remote teams and willing to travel.
Technical Competencies
- Office administration and building/premises operations
- Reading and interpreting drawings (architectural, ID, M&E, layout plans)
- Transportation & fleet management
- Vendor and contract management
- Facility maintenance and regulatory compliance
- Budgeting, quotation evaluation, and cost analysis
- Risk, safety, and building compliance awareness
Soft Skills / Leadership Competencies
- Strong leadership and supervisory capability
- Problem-solving, decision-making, and high accountability
- Stakeholder communication and service orientation
- Organisational discipline, planning and multitasking
- Professional conduct and integrity