Assistant Manager Front Office

Bangi Group of Companies; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management firm in Malaysia is seeking an Assistant Manager for Front Office duties. Responsibilities include supervising daily front desk operations, ensuring guest satisfaction, coordinating with various departments, and handling feedback or complaints. The ideal candidate will have strong leadership skills, maintain high customer service standards, and oversee staff performance. This role is crucial for maintaining operational efficiency and enhancing the guest experience.

Responsibilities

• Assist in managing daily front desk operations, including check-in and check-out.
• Ensure smooth coordination with Housekeeping and other departments.
• Handle guest feedback, complaints, and service recovery professionally.
• Supervise Front Office staff, including scheduling and task allocation.
• Provide on-the-job training and performance feedback.
• Prepare daily operational and occupancy reports.
• Ensure accurate handling of cash, billing, and documentation.
• Support budgeting and cost control measures.
• Assist in implementing internal controls and safety regulations.

Job description

Responsibilities

1. Assist in managing daily front desk operations, including check-in, check-out, reservations, and cashiering.
2. Ensure smooth coordination with Housekeeping, Engineering, and other departments on room status and guest requests.
3. Handle guest feedback, complaints, and service recovery professionally.
4. Maintain high standards of customer service and guest satisfaction.
5. Supervise Front Office staff, including scheduling, attendance, and task allocation.
6. Provide on-the-job training, coaching, and performance feedback.
7. Assist in conducting staff briefings and performance evaluations.
8. Prepare daily operational reports, occupancy reports, and shift handovers.
9. Ensure accurate handling of cash, billing, and documentation.
10. Support budgeting, cost control, and audit requirements.
11. Ensure compliance with hotel policies, security procedures, and safety regulations.
12. Assist in implementing internal controls and risk management measures.

Assistant Manager, Front Office Authority; to oversee daily front office operations, supervise staff, resolve guest issues, and approve service recovery within approved limits in the absence of the Front Office Manager.