Assistant Manager, Finance Operations

Prudential Services Asia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Prudential Services Asia in Kuala Lumpur seeks an Assistant Manager to lead Finance Operations across Accounts Payable, Travel & Expense, Intercompany, Fixed Asset, and Lease Accounting in a high-volume shared services environment.

The role ensures accurate processing, strong controls, SLA delivery, and ongoing governance while driving automation and continuous improvement. It requires 5–7 years of relevant experience and a hands-on, collaborative mindset.

Qualifications

• Bachelor's Degree in Accounting, Finance or related discipline.
• 5–7 years of experience in finance operations within a shared services or high-volume environment.
• Experience with ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent.

Responsibilities

• Lead day-to-day Finance Operations activities and coordinate team execution to ensure accurate processing and policy compliance.
• Manage Accounts Payable processes including invoice validation, processing, payment support and ongoing vendor maintenance.
• Oversee Travel & Expense processing, employee reimbursements and corporate card administrations to meet SLA targets.
• Support monthly intercompany reconciliation and settlement activities to resolve aging and open items.
• Maintain fixed asset registers, asset verifications, depreciation runs and capital expenditure reporting.
• Assist lease accounting per IFRS 16 / MFRS 16, including schedule maintenance and period-end reporting.
• Perform daily, weekly, and monthly bank reconciliations and ensure timely issue resolution.
• Uphold strong internal controls, audit readiness, compliance, and segregation of duties.
• Drive continuous improvement, automation, standardization, and knowledge sharing across Finance Operations.
• Coordinate, guide, and support team members, fostering a service-oriented and collaborative culture.

Skills

Finance operations

Team coordination

Operational performance support

Service delivery

Stakeholder management

Education

Bachelor's Degree in Accounting, Finance

Tools

Oracle

Coupa

Workday

OneStream

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Assistant Manager, Finance Operations supports the day-to-day transactional and operational finance services, ensuring accurate execution, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager and/or Finance Operations Manager in coordinating Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is responsible for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment.

Key Roles & Responsibilities:

1. Finance Operations Management

Support the day‑to‑day operations of Finance Operations activities and coordinate team execution. Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. Monitor operational performance, productivity, service quality and customer satisfaction. Track service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required. Support operational governance, issue resolution and escalation management. Coordinate Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance‑related master data.

2. Accounts Payable (AP) – End‑to‑End

Support AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. Ensure timely processing of invoices and supplier payments. Coordinate payment runs and support exception management in line with approved controls. Monitor AP aging, blocked invoices and overdue payments. Partner with Procurement and Business Units to resolve invoice matching and payment issues. Ensure compliance with tax, procurement and financial control requirements.

• Invoice processing accuracy
• Payment timeliness
• AP aging management
• Audit compliance

3. Travel & Expense (T&E)

Support expense claims processing and employee reimbursement activities. Ensure compliance with corporate travel and expense policies. Support corporate credit card administration and reconciliations. Monitor expense claim turnaround times and policy exception rates. Drive employee awareness and policy adherence.

• T&E processing SLA achievement
• Policy compliance
• Employee satisfaction

4. Intercompany Accounting

Support monthly and quarterly intercompany reconciliation and settlement activities. Ensure timely confirmation and resolution of intercompany mismatches. Coordinate with finance teams to clear aged intercompany balances and resolve open items. Support intercompany agreement governance and transfer pricing requirements. Ensure accurate reporting and elimination support during close activities.

• Intercompany reconciliation completion
• Aging reduction
• Month‑end close support

5. Fixed Asset Accounting

Support asset capitalization, transfers, disposals and depreciation activities. Ensure integrity and completeness of fixed asset registers. Coordinate periodic asset verification exercises. Support capital expenditure governance and reporting. Ensure compliance with accounting standards and company policies.

• Asset register accuracy
• Timely depreciation runs
• Capital expenditure reporting

6. Lease Accounting

Support lease accounting activities in accordance with IFRS 16 / MFRS 16 requirements. Maintain lease schedules and accounting records. Ensure completeness and accuracy of lease data. Review lease modifications and reassessments. Support month‑end, quarter‑end and year‑end reporting requirements.

• Lease accounting accuracy
• Compliance with IFRS16 / MFRS16
• Timely reporting and reconciliations

7. Bank Reconciliation

Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. Match bank statement transactions against general ledger records. Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. Follow up with internal stakeholders and banks to clear unreconciled transactions. Ensure reconciliation activities comply with established SOPs and internal controls.

• 100% bank accounts reconciled on time
• No material unreconciled differences
• Timely reporting and reconciliations

8. Controls, Risk & Compliance

Maintain strong internal controls and segregation of duties. Ensure readiness for internal and external audits. Identify operational risks and implement mitigation measures. Ensure compliance with policies, accounting standards and regulatory requirements. Support SOX/internal control testing where applicable.

9. Continuous Improvement & Transformation

Support automation, standardization and process simplification initiatives. Leverage ERP systems, workflow tools and digital solutions to improve efficiency. Conduct root cause analysis of operational issues and implement corrective actions. Support migration, transitions and process transformation projects as assigned.

10. People Coordination & Team Support

Coordinate, guide and support finance operations team members in daily execution. Support a collaborative, service‑oriented and customer‑focused team culture. Provide input to performance discussions, coaching and development planning. Support cross‑training, knowledge sharing and capability building across finance operations processes. Support resource planning and workload coordination to meet service commitments.

Minimum Job Requirement Qualification

Bachelor's Degree in Accounting, Finance or related discipline.

Key Skills & Experience:

Experience Experience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 5–7 years of relevant finance operations experience.

Experience in team coordination, work allocation and operational performance support within a finance operations or shared services environment, with prior supervisory exposure preferred.

Knowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent

Technical Competencies

• Accounts Payable
• Travel & Expense Management
• Intercompany Accounting
• Fixed Assets Accounting
• Lease Accounting (IFRS16 / MFRS16)
• Reconciliations & Controls
• Oracle Master Data Maintenance

Other Requirements:

Strong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence. Strong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements. Ability to support cross‑functional issue resolution across Finance, Procurement, Business Units and global finance teams. Comfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups. Strong communication, analytical, problem‑solving, coordination and change support skills. Ability to support continuous improvement, standardization, automation and knowledge management initiatives.

Success Metrics / Outcomes:

Finance Operations services are delivered accurately, efficiently and in line with agreed SLAs, KPIs and service quality expectations. AP, T&E, Intercompany, Fixed Asset, Lease Accounting and Finance Query Management processes operate with strong controls and timely issue resolution. Stakeholder inquiries, operational escalations, aged items and exceptions are proactively managed and resolved within agreed timelines. Internal controls, audit requirements, accounting standards and policy compliance are consistently embedded in daily operations. Oracle master data maintenance is performed accurately, timely and in compliance with approved controls, governance and documentation requirements. Continuous improvement, standardization and automation initiatives deliver measurable improvements in efficiency, quality and stakeholder experience. Finance Operations team members are effectively supported and coordinated to meet business priorities and service commitments.

Equal Opportunity Statement

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn