Assistant Manager (F&B, Fine Dining)

Randstad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious Malaysian F&B group is looking for a skilled service leader in Kuala Lumpur to deliver exceptional dining experiences. Responsibilities include guiding staff, ensuring smooth operations, and maintaining guest satisfaction. Ideal candidates will have 3–5 years of restaurant experience, strong communication skills, and the ability to lead a team effectively. A diploma in a related field is required for this role, emphasizing a positive attitude and customer service excellence.

Qualifications

• 3–5 years relevant mid-level experience.
• Active listener and effective communicator.
• Empathetic and positive attitude.

Responsibilities

• Deliver warm, professional service to guests.
• Assist with opening/closing and service flow.
• Guide and motivate service staff to maintain high standards.

Skills

Proficient in English

Proficient in Malay

Team player

Attention to detail

Customer service skills

Strategic thinking

Effective communicator

Problem solving

Education

Diploma in any related field

Associate degree

Job description

Randstad is partnering with a prestigious, established Malaysian F&B group that is embarking on its most ambitious project yet: launching a new, high‑end, multi‑concept fine dining destination in the heart of Kuala Lumpur. The group is purpose‑driven, building unique dining experiences from neighbourhood favourites to nightlife destinations, and is committed to defining the next generation of Malaysian hospitality. In this role you will join a highly experienced leadership team, including a recently appointed General Manager, to build the operational framework from the ground up.

About the Job

• Deliver warm, professional service and handle guest needs confidently.
• Support VIP guests and resolve service issues promptly.
• Coordinate smoothly between service and kitchen teams.

Daily Operations

• Assist with opening/closing, reservations, table planning, and service flow.
• Lead service briefings and support staff deployment during shifts.
• Ensure hygiene, food safety, and SOP compliance.

Team Support

• Guide and motivate service staff to maintain high standards.
• Support training, onboarding, and daily coaching.
• Assist in managing performance and workplace issues.

Sales & Cost Awareness

• Encourage menu and beverage upselling.
• Support labour planning, cost control, and stock count.

Brand Standards

• Maintain cleanliness, ambience, and brand presentation.
• Support new initiatives and suggest service improvements.

About You

• Diploma in any related field.
• 3–5 years relevant mid‑level experience.
• Proficient in English & Malay.
• Active listener & effective communicator.
• Team player & empathetic.
• Problem solving & delegation skills.
• Attention to detail & multitasking skills.
• Positive attitude & customer service skills.
• Strategic thinking & leadership skills.

Education

Associate degree or Diploma.