Assistant Manager - Dispute Resolution

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Assistant Manager for Dispute Resolution. The successful candidate will handle inquiries and complaints from agency forces, investigate transaction-related complaints, and oversee administrative matters. This role requires a degree in relevant fields, a minimum of 6 years experience, and strong writing, leadership, and analytical skills. Join us by emailing your application. Only shortlisted candidates will be notified.

Qualifications

• Minimum 6 years of working experience.
• Able to lead and manage a team.
• Detailed-oriented and meticulous working style.

Responsibilities

• Handle inquiries and complaints from agency force.
• Investigate and analyze complaints-related transactions.
• Oversee administrative matters regarding complaints.
• Review and edit various documents and reports.
• Ensure timely submission of reports and information.
• Update relevant policies for Unit Trust Consultants.

Skills

Good writing and editing skills

Strong command of English

Strong analytical skills

Leadership skills

Ability to work under pressure

Education

Degree in Law, Mass Communication, English Language, Business Administration, Psychology

Job description

Assistant Manager – Dispute Resolution

Responsibilities:

• Handle inquiries and complaints involving the agency force.
• Investigate and analyse transactions, data, information, and documents related to complaints.
• Oversee all administrative matters pertaining to complaints lodged by customers or investors.
• Review and/or edit memorandums, reports, proposal papers, etc.
• Coordinate, manage, and ensure timely submission of reports, documents, information, etc.
• Ensure that relevant reports, guidelines and policies related to Unit Trust Consultants (UTCs) are updated.

Requirements:

• Degree in Law, Mass Communication, English Language, Business Administration, Psychology, or any relevant field.
• Minimum 6 years of working experience.
• Possess good writing and editing skills with strong command of English, both written and spoken.
• Possess strong analytical skills to interpret data and provide insights.
• A good team leader who is proactive, detailed, and meticulous.
• Able to lead and manage a team of staff.
• Able to work under pressure and meet tight deadlines.

Join Us!
Email to us at ***********@publicmutual.com.my

Only shortlisted candidates will be notified.