Assistant Manager Data Center (Contract)

Telekom Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A telecommunications company in Kuala Lumpur is seeking an experienced professional to lead IT operations and manage all data center infrastructure activities. The ideal candidate will have a degree in engineering or IT and 3-5 years of relevant experience. The role involves overseeing incident management, customer communications, and promoting ITIL best practices. Strong analytical and communication skills are essential. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3 - 5 Years of experience in Data Center infra technology, preferably with engineering field works or ICT technology.

Responsibilities

• Leading DC and IT operations, reporting to Operation Lead.
• Supervises incident management, change management, and problem management.
• Primary interface for all customer issues.
• Project manages implementation and optimization projects.
• Leads Customer Service Reviews regularly.
• Conducts operational ITIL analysis and reporting.
• Generates SLA and operations reports.
• Leads senior-level technical teams.
• Supervises Customer and Vital-internal processes.
• Promotes ITIL best practices.

Skills

Knowledgeable on data center technologies

Strong problem-solving skills

Analytical capabilities

Data analysis

Attention to detail

Strong verbal communication

Strong written communication

Organization skills

Education

Degree in electrical engineering/communication engineering/computer engineering or information technology

Job description

ABOUT THE JOB

To formulate, lead, manage and operate all operation and maintenance activities data center infra towards achieving best practices and operational excellence in order to provide timely service fulfilment and effective service assurance in meeting customer needs and expectation.

KEY RESPONSIBILITIES

• Leading DC and IT operation. Reporting to Operation Lead
• Supervises incident management, change management, problem management, and network optimization projects.
• Customer communications; primary interface for all customer issues
• Project manages implementation and optimization projects.
• Leads Customer Service Reviews (weekly, monthly, quarterly)
• Operational ITIL analysis and reporting (trend, performance, availability, and capacity management)
• Generates reports (SLA and operations)
• Leads senior-level technical teams
• Supervises Customer and Vital-internal processes
• Promote ITIL best practices within the Support team.

YOU MUST HAVE

• Degree in electrical engineering/communication engineering/computer engineering or information technology or equivalent
• 3 - 5 Years of experience in Data Center infra technology (advantage with experience in engineering field works or ICT technology).

WE VALUE

• Knowledgeable on data center technologies
• Must have enterprise-level experience managing physical operations in an IT and/or Critical Environment infrastructure
• Knowledge in Data center operation and IT technology.
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Strong verbal and written communication and organization skills

LOCATION

• TM Annexe , Jalan Pantai Baharu, 59200, Kuala Lumpur