Assistant Manager – Customer Service

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global organization is seeking an Assistant Manager – Customer Service to lead international teams, drive performance, and resolve customer issues. Candidates should have at least 3 years of customer service leadership experience, excellent communication skills in Mandarin and English, and a willingness to travel internationally. This role offers an attractive remuneration package and international travel opportunities for career growth.

Benefits

International travel opportunities

Exposure to multicultural teams

Work-life balance

Annual leave entitlement

Qualifications

• At least 3 years of experience in a leadership or supervisory customer service role.
• Excellent communication skills in Mandarin and English.
• Strong leadership and people-management abilities.

Responsibilities

• Supervise international customer service teams to ensure high service standards.
• Monitor performance metrics and implement process improvements.
• Handle escalations and ensure timely resolution of customer issues.
• Collaborate with global stakeholders to improve service standards.
• Conduct training and performance reviews for team development.

Skills

Customer service leadership

Multilingual communication (Mandarin & English)

Problem-solving

Leadership

Education

Bachelor's degree or equivalent experience

Job description

Our client Tribe Business Services Sdn Bhd is seeking an Assistant Manager – Customer Service to join their team!

Are you ready to take your customer service career to the next level? Join a global organization that values leadership, cross‑cultural communication, and service excellence. This role offers exciting opportunities for growth, international travel, and the chance to make a real impact on customer satisfaction worldwide.

What you'll be doing?

Lead global teams: Supervise and guide international customer service teams, ensuring consistently high service standards across different cultures.

Drive performance: Monitor key metrics and implement process improvements to enhance overall team efficiency and customer satisfaction.

Resolve complex issues: Handle escalations and ensure timely resolution of customer problems, maintaining a high level of service quality.

Collaborate across borders: Work with global stakeholders to align service standards and improve customer experience across different regions.

Develop talent: Conduct training, coaching, and performance reviews to nurture and grow your team's skills and capabilities.

Innovate and improve: Support new project launches and system enhancements to keep the customer service function at the cutting edge.

Travel and engage: Visit international locations as needed for team management and client engagement, broadening your global perspective.

Who are they looking for?

Customer service leadership: At least 3 years of experience in a customer service leadership or supervisory role, demonstrating your ability to guide and motivate teams.

Multilingual communicator: Excellent communication skills in both Mandarin and English are essential, as you'll be working with diverse teams and clients across different cultures.

Educational background: A Bachelor's degree or equivalent experience is preferred, but we value skills and aptitude over formal qualifications.

People-focused leader: Strong leadership and people‑management skills are crucial for success in this role, as you'll be guiding and developing international teams.

Problem‑solving prowess: An analytical, adaptable, and proactive approach to problem‑solving is key to thriving in this dynamic global environment.

Global mindset: Willingness to travel internationally is important, as you'll have opportunities to engage with teams and clients around the world.

Industry certification: While not required, possession of a COPC certificate would be an advantage in understanding and implementing best practices in customer operations.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

International travel opportunities for career and personal growth

Exposure to multicultural teams and global projects

Work‑life balance with a 5‑day work week

Annual leave entitlement

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from individuals of all backgrounds and experiences who are passionate about customer service and leadership.

All information received will be kept strictly confidential and will be used only for employment‑related purposes.

#SmartHire

Application Questions

These questions will be asked during the application process:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How many years of people‑management experience do you have?