Assistant Manager - Customer Relations

MILA University; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian educational institution is looking for a Customer Relations Assistant Manager to maintain professional relationships with partner universities and corporate visitors. This role requires strong communication skills, particularly in English and Mandarin, to effectively engage stakeholders. Responsibilities include coordinating campus visits, preparing marketing materials, and delivering presentations. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, along with excellent organizational and public speaking skills.

Qualifications

• Minimum 3-5 years of experience in customer relations, event coordination, or institutional liaison roles.
• Excellent communication and presentation skills in English; proficiency in Mandarin is required.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Act as a primary point of contact for partner universities and corporate visitors.
• Oversee hosting arrangements for campus visitations.
• Prepare and maintain presentation decks and marketing materials.

Skills

Strong communication skills

Cultural adaptability

Organizational skills

Public speaking

Event hosting

Ability to manage multiple tasks

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Job description

The Customer Relations Assistant Manager will serve as the primary liaison for partner universities, corporate visitors, and key stakeholders during their initial engagements with MILA University. This role ensures a seamless and professional experience for visitors while supporting the university’s branding and outreach initiatives. The position requires strong communication skills, cultural adaptability, and the ability to represent MILA University with confidence and professionalism.

Responsibilities

1. Stakeholder & Partner Engagement

Act as a primary point of contact for partner universities and corporate visitors during their first visit to MILA University.

Coordinate meeting agendas, invitations, and logistics for both internal and external parties.

Deliver presentations to government agencies to promote MILA University.

2. Campus Visit & Hosting Management

Oversee hosting arrangements for campus visitations, ensuring a smooth and welcoming experience.

Lead campus tours, showcasing facilities and programs effectively.

Arrange short tours with travel agencies for guests, if necessary.

3. Presentation & Communication

Serve as Emcee for official events and deliver presentations introducing MILA University.

Conduct presentations in schools organized by the Partner School Team.

Provide English and Mandarin translation when required.

4. Marketing & Material Preparation

Prepare, update, and maintain presentation decks and marketing materials for all engagements.

5. General & Ad‑hoc Responsibilities

Undertake any other duties and ad‑hoc tasks as assigned by the immediate superior or Head of Department from time to time.

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field.

Minimum 3‑5 years of experience in customer relations, event coordination, or institutional liaison roles.

Excellent communication and presentation skills in English; proficiency in Mandarin is required to liaise with Chinese speaking stakeholders and guests.

Ability to work during the Chinese New Year period if required.

Strong organizational skills with the ability to manage multiple tasks under tight deadlines.

Experience in public speaking and event hosting.

Familiarity with marketing practices is preferred.

Ability to work independently and collaboratively in a fast‑paced environment.

Application Submission

Assistant Manager - Customer Relations Role at MILA University.

Alternatively, you may email your application to: ***************@mila.edu.my

Interested applicants are invited to submit the following documents:

Application Letter – Tell us how your skills and experience align with the job responsibilities and selection criteria.

Latest Resume or Curriculum Vitae

All applications will be treated confidential. Only shortlisted candidates will be notified.

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