Assistant Manager, Credit Control

Knight Frank; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A real estate management firm in Malaysia is seeking an Assistant Manager, Credit Control to oversee credit operations and manage tenant relationships. The role involves preparing financial reports, negotiating payment plans, and continuously improving the credit control processes. Ideal candidates will have strong experience in finance and communication skills. The position ensures sustainable cash flow and compliance with governance standards.

Qualifications

• Experience overseeing credit control operations in a property management context.
• Ability to prepare and analyse financial reports related to credit control.
• Strong communication skills to manage tenant and owner interactions.

Responsibilities

• Oversee daily credit control operations and ensure adherence to policies.
• Prepare and review aging reports, providing insights on arrears.
• Monitor and report KPIs related to credit control and collections.
• Engage with tenants to understand payment challenges and improve processes.
• Negotiate and document structured payment plans for tenants.

Skills

Credit control operations

Financial analysis

Communication

Dispute resolution

Negotiation

Job description

Assistant Manager, Credit Control (Property Management)

Reporting to the Centre Manager / Finance, the Assistant Manager, Credit Control plays a key role in ensuring effective credit control and collections. The role supports sustainable cash flow, compliance, and service excellence in line with Knight Frank’s standards and governance framework.

Key Responsibilities

• Oversee daily credit control operations to ensure adherence to Knight Frank policies, procedures, and internal controls.
• Prepare, review, and analyse aging reports, providing clear insights on arrears status and collection performance to management.
• Monitor and report key credit control and collections KPIs for portfolio and management review.
• Serve as the primary point of contact for tenants and owners on billing, payment, and reconciliation matters, resolving disputes professionally and in a timely manner.
• Engage with tenants and owners to understand payment challenges, gather feedback, and continuously improve credit control processes and service delivery.
• Negotiate, document, and monitor structured payment plans for tenants or owners experiencing financial difficulties.
• Develop and implement effective debt recovery strategies, including managing overdue accounts and coordinating with legal advisors when necessary.
• Collaborate closely with Property Managers, site teams, and Finance to ensure consistent and compliant credit control practices across the portfolio.