Assistant Manager, Collection & Remarketing (Mandarin Speaker)

Daimler Trucks North America LLC; Puchong; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading automotive finance company in Malaysia seeks an experienced professional to drive financial excellence in collections and recoveries. The ideal candidate will have at least 7 years of experience with a focus on automotive finance and strong knowledge in finance contract management. Key responsibilities include managing receivables, supporting inquiries, and ensuring optimal performance in collections. Strong communication skills in English and Mandarin are essential.

Qualifications

• Minimum 7 years of working experience.
• Minimum 5 years in automotive finance, specializing in Collection and Recovery preferred.
• Good knowledge of Finance Contract Management ERP.
• Good knowledge of hire purchase terms and processes.

Responsibilities

• Assist in monitoring the receivable portfolio and ensure timely repayments.
• Manage early delinquencies and newly activated accounts.
• Support overall customer service for Mercedes-Benz Finance & Leasing.
• Conduct dunning calls for overdue contracts.
• Monitor the performance of Debt Collection and liaise with Repossession agents.

Skills

MS Office (Word, Excel)

Communication skills

Problem-solving skills

Interpersonal skills

Ability to adapt to new cultures

Ability to multi-task

Ability to handle stress

Teamwork

Independence

Ability to meet deadlines

Education

Bachelor’s degree or Professional Qualification in Banking/Accounting/Finance/Business/Economics/Law

Job description

Description

You are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!

As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.

At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.

Here's the role at a glance that might be beneficial for you to know :

• To assist in monitoring the receivable portfolio and ensure that all repayments from customer are paying in timely manner
• To manage early delinquencies, newly activated accounts
• To support overall customer service for Mercedes-Benz Finance & Leasing Business
• Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries
• Responsible for managing the collections portfolio and key performance indicators (KPIs), while providing guidance and support to team members to ensure optimal performance
• To conduct dunning calls to remind customers on repayments for day past due contracts. To implement and manage collections and remarketing processes and procedures in accordance with the Company’s policy and procedures
• Close monitoring the performance and activities of Debt Collection and liaise with Repossession agents as to ensure proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery
• Discuss with customers on restructuring / rescheduling of the overdue contracts
• Support litigation proceedings against the hirers and guarantors. Liaise with solicitors and other relevant authorities such as insurer, police, customs and Transport Authority for recovery purposes. To ensure that timely filing of legal cases thereby protecting the interest of the company
• To support the remarketing process for repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and best price. To liaise with auction houses and co‑ordination on bids from dealers, buyers and auctioneer and preparation of all relevant documents for the remarketing processes

Qualifications

Educational Background

• Bachelor’s degree or Professional Qualification in the relevant discipline (Banking/ Accounting/Finance/Business/Economics/Law) or its related courses

Professional Experience

• Minimum 7 years of working experience
• Minimum 5 years in automotive finance, specializing in Collection and Recovery preferred
• Good knowledge of Finance Contract Management ERP
• Good knowledge of hire purchase terms and processes

Required Specific Knowledge and Capabilities

• Good knowledge in MS Office software like Word & Excel

• Good spoken and written English and Mandarin(Traditional Chinese)
• Good communication and interpersonal skills (ability to interact with all levels)
• Ability to quickly adapt to new culture and environment and to work with other departments
• Ability to multi-task
• Ability to handle stress
• Ability to work in a team as well as be independent
• Problem‑solving skills
• Ability to meet deadlines
• Tactful

If you have the drive to succeed and the desire to work with the best, we invite you to apply.

Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!