Assistant Manager, Capital and In-Force Management

Great Eastern; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Great Eastern is seeking a results-driven professional to manage and optimise the in-force portfolio, translating business plans into actionable initiatives that boost profitability and customer value.

You will analyse portfolio trends, monitor performance metrics, and collaborate with cross-functional teams to drive growth while mentoring junior staff. Founded in 1908, Great Eastern is a trusted insurer in Singapore and Malaysia, part of OCBC.

Qualifications

• Bachelor in Statistics / Mathematics / Actuarial Studies.
• Progress through actuarial exams recognized by BNM.
• 4–6 years actuarial experience preferred.
• In-Force Management experience is a plus.

Responsabilités

• Lead end-to-end in-force management initiatives to unlock opportunities.
• Analyse customer profile, claims experience, and portfolio trends.
• Develop insights to identify coverage gaps and value creation.
• Monitor profitability, conversion, persistency, and customer value.
• Collaborate with departments to improve profitability.
• Provide guidance to junior team members.

Connaissances

Business acumen

Ownership

Business development

Project management

Customer analytics

Stakeholder management

Accountability

Decision-making

People development

Self development

Teamwork

Adaptability

Formation

Bachelor in Statistics / Mathematics / Actuarial Studies

Description du poste

The key responsibility of this role is to manage and optimise in-force portfolio by identifying and executing initiatives aligned with the business plan to enhance profitability, customer value, and business growth.

• Drive end-to-end in-force management initiatives to transform identified opportunities into executable actions and measurable business outcomes.
• Optimise medical portfolio through analysing customer profile, claims experience, and portfolio trends.
• Develop customer and portfolio insights to identify unmet needs, coverage gaps, and value creation opportunities within the existing customer base.
• Monitor initiative performance and track key metrics including profitability, conversion rate, persistency and customer value.
• Collaborate with other departments to align the execution of initiatives aimed at improving profitability.
• Provide guidance and support to junior team members, if required.

We are looking for people who

• Tertiary – Bachelor in Statistics / Mathematics / Actuarial Studies with good progression of actuarial exams in of the actuarial associations recognized by BNM.
• Ideally 4 to 6 years of relevant experience in actuarial related experiences.
• Experience in In-Force Management will be an added advantage.
• Strong business acumen to identify customer and portfolio opportunities, develop actionable insights, and drive business outcomes.
• Strong ownership to translate broad business objectives into actionable plans and measurable outcomes.
• Competencies such as business development, project management, customer analytics, stakeholder management, accountability, decision-making, developing people, developing self, exploring possibilities and teamwork.
• High level of integrity, tasks accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.