Assistant Manager - AirFreight, Customer Service

DB Schenker; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is looking for a dedicated professional to oversee customer service operations and ensure satisfaction. The role requires a Diploma/Degree in Logistics or Business Management and five years of experience in forwarding. Strong communication and interpersonal skills are essential for success in this dynamic environment, along with the ability to develop effective procedures and manage team performance.

Benefits

Competitive wages

Comprehensive benefits

Vacation and leave policies

Qualifications

• Minimum five (5) years work experience in the forwarding industry.
• Knowledge of Microsoft Excel and Microsoft Word would be an advantage.

Responsibilities

• Relay extensive product information to customers.
• Supervise day-to-day operations in customer service department.
• Develop long-term plans to achieve departmental goals.

Skills

Interpersonal skills

Communication skills

Service orientation

Education

Diploma/Degree in Logistics and Supply Chain Management or Business Management

Tools

Microsoft Excel

Microsoft Word

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible for overall team performance towards supporting customers by providing helpful information, solutions while ensuring customers are satisfied with company’s products, services and features. The position also follows up actions and monitors daily customer / operations related issues. Communicate effectively with internal and external customers and vendors. Cultivate and embrace LEAN way of management to ensure cost effective operations.

Responsibilities

• Relaying extensive product information to customers.
• Express operations strategies and objectives to make sure that the department reaches its target and operates effectively.
• Developing long term plans to achieve the goals and objectives.
• Analyzing team performance through Key Performance Index ("KPI").
• Check on the performance of the operations of both internal service providers and external service providers.
• Supervising day to day operation in the customer service department. Creating effective customer service procedure, policies and standards.
• Ensuring all required milestones are being updated in timely and orderly manner.
• Liaison with other Sections to preserve customer‑oriented service towards customers.
• Lead all problems solving needs through ability to identify problems and capability to evaluate the issue and define solution. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Managing the operations cost and create cost effective customer service / operations team.
• Managing, evaluating and reporting on Customer Service /Operations activities. Maintaining accurate records and documenting all customer service activities and discussions.
• Provide training to new customer service coordinator.
• Other necessary tasks assign by Superior.

Qualifications

• Diploma/Degree in Logistics and Supply Chain Management or Business Management.
• Minimum five (5) year’s work experiences in the forwarding industry.
• Knowledge of Microsoft Excel and Microsoft Words would be an advantage.
• Service oriented, good interpersonal and communication skills.

Benefits

• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work‑life balance.
• We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

To be considered for this position you must have valid rights to work and live in Malaysia.