Assistant Manager, Admissions and Visa

JobSeeker Sarawak; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading educational institution in Kuching is seeking an Assistant Manager for Admissions and Visa who will oversee student onboarding processes and ensure compliance with regulatory policies. The ideal candidate holds a Bachelor’s degree and has 3-5 years of experience in a supervisory role. This position requires excellent interpersonal skills, team management experience, and fluency in English and Bahasa Malaysia. Competitive salary offered: RM6,000-RM8,000.

Qualifications

• Minimum of 3 - 5 years of relevant working experience, including supervisory level.
• Experience in managing compliance with government policies.
• Ability to mentor staff with diverse skills.

Responsibilities

• Achieve set targets and KPIs of the Unit.
• Develop strategies for seamless student journeys.
• Manage a sizeable budget and analyze process effectiveness.

Skills

Team management

Excellent written and spoken English

Interpersonal skills

Microsoft Office proficiency

Ability to manage multiple projects

Knowledge of education system

Education

Bachelor’s degree in communications or business management

Master’s degree in relevant discipline

Job description

Salary Range: RM6,000-RM8,000

Responsibilities

The Assistant Manager, Admissions and Visa is responsible for achieving the set targets and Key Performance Indicators (KPIs) of the Unit. The position will work closely with the Director, Future Students to assist in managing the team in four (4) key areas: Admissions, Visa, Financial Aid, and Insurance, as part of the process in achieving the acquisition target for the pre-university and degree qualifications portfolio.

The position will assist the Director, Future Students to develop and implement strategies and tactics to ensure that the processes related to the prospective student journey are seamless and uphold the quality of the institution's brand.

This is a role that works across the entire institution and the student journey—from prospective students all the way to graduation—to provide a consistent, cohesive, and strategic approach to services related to Admissions, Visa, Financial Aid, and Insurance for both domestic and international students.

Responsibilities include working with the Director, Future Students to devise processes that ensure all aspects of the sub-unit are delivered efficiently and effectively, with direct accountability for a sizeable budget, and analyzing and measuring the effectiveness of all processes.

Qualifications and Criteria

• A Bachelor’s degree in communications, business management or any relevant discipline from a recognized institution with a minimum of 3 - 5 years of relevant working experience including one (1) year at supervisory level in leading a team of staff. Master’s degree holders in relevant discipline can be considered.
• Working experience in managing a team that require high compliance to government, government and related agencies policies with a demonstrated understanding of the challenges and strategies of managing the agencies.
• Demonstrated expertise in the formulation of processes and structural approach in procedures.
• Excellent written and spoken English with the ability to clearly present ideas.
• Demonstrated experience and ability to manage and mentor staff with a diverse set of skills and personalities.
• Excellent computer skills including advanced knowledge of Microsoft Office software and other reporting software.
• Excellent interpersonal skills with ability to communicate and negotiate with people at all levels.
• Demonstrated ability to work effectively in dynamic and entrepreneurial environment with the ability to manage and deliver on multiple, time-sensitive projects.
• Ability to act with discretion on matters of confidential nature and manage business stakeholders in a mature and professional manner.
• Ability to work extra hours and on weekends as required to complete assigned tasks towards the achievement of the unit’s targets and KPIs.
• Knowledge of the education system and an understanding of key issues relating to the marketing and provision of private tertiary education in Malaysia and globally.
• Excellent written and spoken Bahasa Malaysia, Mandarin or Hindi.