Assistant Manager, Active Directory Services

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading tech and digital insurer is seeking an Assistant Manager for Active Directory Services in Kuala Lumpur. This role involves managing AD services, ensuring compliance, and optimizing performance to enhance user satisfaction. The ideal candidate has 5+ years of relevant experience, a Bachelor's degree in IT, and is multilingual. Join us in shaping a better tomorrow at AIA Digital+.

Qualifications

• 5+ years of relevant experience in IT service management.
• Hands on experience with Active Directory and related technologies.
• Experience in incident management and compliance.

Responsibilities

• Ensure IT service availability and minimize service outages.
• Manage Active Directory services and maintain security best practices.
• Conduct root cause analysis and implement preventive measures.

Skills

Active Directory Management

Incident Management

Security Compliance

Performance Monitoring

Vendor Management

Multilingualism

Education

Bachelor’s degree in Information Technology or related discipline

Tools

Active Directory

DNS

DHCP

Group Policy

Azure AD

Job description

Assistant Manager, Active Directory Services page is loaded

Assistant Manager, Active Directory Services

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 22 Days Ago job requisition id JR-59876

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Ensures IT service availability and minimises the AIA’s business impact of our IT service outages through the effective management.
Contributes to the improvement of user satisfaction with our IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Roles and Responsibilities:

Active Directory Management:

• Handle the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.

• Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

• Act as a contact point for Active Directory-related issues and ensure timely resolution.

• Conduct root cause analysis for recurring issues and implement preventive measures.

• Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:

• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.

• Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability according to the

Vendor & Stakeholder Management:

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.

Minimum Job Requirements:

Relevant Experience:

• 5+ years of relevant experience

• Hands on experience on position related technical components.

• We're looking for multilingual talent!

OR

• An equivalent combination of qualifications and relevant experience.

• Multilingual talent!

Education:

• Bachelor’s degree holder of university on Information Technology or related discipline

Technical Skills:

• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.

• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.

• Experience with cloud-based directory services environments is a plus.

• Relevant certifications such as Microsoft Certified or equivalent are highly desirable.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited

BELIEVE IN BETTER

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.