Assistant Manager

Hitachi Vantara Corporation; Petaling Jaya; Hybrid; MYR 60,000 - 75,000; Full time

Job summary

A global technology company is seeking a service technician to provide technical support and training for distributors. This role requires 3-5 years of experience in the machinery industry, and strong communication skills. You will also assist in administrative tasks and travel overseas as needed. Fluency in English and a background in science are advantageous.

Qualifications

• 3-5 years of service experience in machinery industries.
• Willingness to travel overseas.
• Experience with Electron Microscopes is an advantage.

Responsibilities

• Support administrative work for service jobs.
• Provide technical support to distributors.
• Conduct training sessions for distributors.

Skills

Excellent communication skills

Problem-solving skills

Negotiation skills

Technical support skills

Fluency in English

Education

Degree in science-related field

Job description

Responsibilities

• Support administrative work relating to service job (e.g. preparation of quotation, parts order etc.)
• Support product line machines worldwide on-site installation, modification, maintenance, calibration, troubleshoot and repair service.
• Provide timely and effective technical support to distributors, addressing inquiries and resolving issues related for domestic and international distributors.
• Conduct training sessions for distributors on product features and troubleshooting procedures to distributors.
• Manage and enhance the service skills of distributors, focusing on improving service capabilities among distributors in ASEAN and India.
• Support HHT in setup, installation or manufacturing of product line machines in Japan.
• Prepare job reports, meeting reports, technical reports etc. upon job completion.
• Technical support for distributors in India.

Qualifications

• Min 3-5years experience as service related position in in any machinery industries.
• Willingness and ability to travel overseas as needed.
• Experience with Electron Microscope or other microscope related product service is an advantage.
• Excellent communication and negotiation skill. Fluency in English.
• Initiative to determine and propose solutions to distributors is required.
• Good knowledge of Export and Import trading is an advantage.
• Channel Management experience is an advantage.
• Fluency in English is mandatory
• Degree in the science-related field or major is an advantage
• Business level Japanese language skill is an advantage