Assistant Manager

OCBC; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a Payment Operations Specialist to ensure smooth transaction flows. The role involves resolving payment issues, collaborating for process improvements, and maintaining relationships with stakeholders. Candidates should have a relevant degree and at least 2 years of experience in banking or payment operations. The position offers a competitive salary and a range of flexible benefits.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• At least 2 years of experience in payment operations, banking, or a related field.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Investigating and resolving payment-related issues and discrepancies.
• Collaborating with internal teams for process improvements.
• Analyzing data and trends for growth opportunities.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Degree in finance, business, or operations

Job description

Overview

Singapore’s longest established bank, dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our ambition is to be Asia’s leading financial services partner for a sustainable future.

You are invited to build the bank of the future, innovate the delivery of financial services, work in friendly, supportive teams, and build lasting value in your community. Your learning can take you far, and you can enjoy a vibrant, future-ready career. Your opportunity starts here.

Role

Payment Operations Specialist — You will play a critical role in ensuring the smooth flow of transactions that power the economy. You’ll be part of a team dedicated to delivering exceptional service to customers and developing your skills in a dynamic, fast-paced environment.

What you do

• Investigating and resolving payment-related issues and discrepancies
• Collaborating with internal teams to implement process improvements and new initiatives
• Analyzing data and trends to identify opportunities for growth and optimization
• Developing and maintaining relationships with external partners and stakeholders
• Providing training and support to colleagues to ensure seamless operations

Who you are

• A degree in a relevant field, such as finance, business, or operations
• At least 2 years of experience in payment operations, banking, or a related field
• Strong analytical and problem-solving skills, with attention to detail and accuracy
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.