Assistant IT Manager

International Schools Partnership Limited; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

International Schools Partnership Limited seeks an experienced IT leader to drive the IT framework and strategy across the group. You will lead the IT team through end-to-end lifecycle management, including planning, deployment, and ongoing support of school IT systems.

The role requires enhancing user experience, budgeting, vendor negotiations, and collaboration with executives to deliver innovative IT solutions while upholding ISP's safeguarding and diversity commitments.

Qualifications

• Demonstrated leadership of IT teams in complex educational or multi-site environments.
• Experience with end-to-end IT service management and project delivery.
• Strong communication with executives and stakeholders.

Responsibilities

• Develop IT framework / strategy, standards, policies and procedures.
• Lead IT team to manage end-to-end application management lifecycle including planning, development, deployment, monitoring, maintenance, upgrading and support of IT systems.
• Enhance users' experience through improved service management.
• Regular interlocks with executives, senior management and system users.
• IT staff management including hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal.
• Develop and implement relevant IT SOP, with written protocols and guidelines for IT team and end-users.
• Drive negotiation with IT vendors to secure best deals and engage IT consultants and service agreements.
• Responsible for building and maintaining IT budget for each project and managing overall IT financial activities.
• Keep up to date with IT developments and identify opportunities for innovation within the school’s IT infrastructure.
• Oversee IT projects, network infrastructure and systems to ensure optimal performance.
• Escalate issues to Top Management with recommendations as needed.
• Any other responsibilities as assigned by the superior.

Skills

IT leadership

Team management

Vendor management

Budget management

Strategic planning

Stakeholder communication

IT operations

Education

Bachelor's degree in Computer Science or IT

Job description

• Develop IT framework / strategy, standards, policies and procedures aligned with Organization's direction in driving operational excellence.
• Lead IT team to manage the end-to-end application management life cycle, including planning, development, deployment, monitoring, maintenance, upgrading and support of organizational IT systems. This will include operating systems, servers, PCs, network, software applications, mobile apps and peripherals.
• Enhance users' experience through improved service management to users.
• Regular interlocks with executives, senior management and system users.
• IT staff management covering hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal.
• Develop and implement relevant IT SOP, with written protocols and guidelines in place for IT team and end-users.
• Drive negotiation with IT vendors to secure best deals, and responsible for engaging IT consultants and establishing service agreements.
• Responsible for building and maintaining IT budget for each project, and managing overall financial activities in IT department, including IT purchases and ongoing budget.
• Keeping up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the school’s IT infrastructure.
• Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.
• Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
• Any other responsibility that may be assigned by the superior from time to time when the need arises.

ISP Principles

Job Description

Key Responsibilities

• Develop IT framework / strategy, standards, policies and procedures aligned with Organization's direction in driving operational excellence.
• Lead IT team to manage the end-to-end application management life cycle, including planning, development, deployment, monitoring, maintenance, upgrading and support of organizational IT systems. This will include operating systems, servers, PCs, network, software applications, mobile apps and peripherals.
• Enhance users' experience through improved service management to users.
• Regular interlocks with executives, senior management and system users.
• IT staff management covering hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal.
• Develop and implement relevant IT SOP, with written protocols and guidelines in place for IT team and end-users.
• Drive negotiation with IT vendors to secure best deals, and responsible for engaging IT consultants and establishing service agreements.
• Responsible for building and maintaining IT budget for each project, and managing overall financial activities in IT department, including IT purchases and ongoing budget.
• Keeping up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the school’s IT infrastructure.
• Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.
• Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
• Any other responsibility that may be assigned by the superior from time to time when the need arises.

ISP Principles

Begin with our children and students

Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect

We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively.

We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible.

We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously.

Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.