Assistant Housekeeper

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is seeking an Entry-level Management employee to assist with housekeeping and guest services. Responsibilities include managing daily operations, overseeing employee performance, and ensuring customer satisfaction, ideal for those with experience in hospitality and management background.

Qualifications

• 1 year experience in housekeeping or related professional area.
• Understanding of OSHA regulations.
• Ability to manage linen inventory and guest supplies.

Responsibilities

• Support day-to-day activities in Housekeeping, Recreation/Health Club.
• Ensure guest and employee satisfaction.
• Supervise Housekeeping operations in absence of director.

Skills

Housekeeping management

Guest service skills

Communication

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Location: The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470

Schedule: Full Time

Position Type: Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. The position works with employees to clean and maintain guestrooms and public space, completes inspections, holds people accountable for corrective action, and assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education & Experience

• High school diploma or GED; 1 year experience in housekeeping or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.