Assistant Field Force Manager - People Strategy - Retail Department

Honor Technology (Malaysia) Shd Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart device company in Kuala Lumpur is seeking an Assistant Field Force Manager to develop manpower deployment strategies and coordinate compensation plans in the retail department. The successful candidate will analyze position characteristics, implement cost-effective manpower strategies, and enhance team collaboration to improve operational efficiency. Minimum 5 years of experience in a relevant managerial role is required.

Qualifications

• Minimum 5 years of experience in a relevant managerial position.
• Strong understanding of retail operations and manpower deployment strategies.
• Experience in formulating compensation plans and incentive structures.

Responsibilities

• Develop regional and retail manpower deployment strategies.
• Implement efficient manpower utilization strategies.
• Coordinate compensation and incentive plans with retail managers.

Skills

Team collaboration

Budget management

Performance assessment

Recruitment and selection

Training delivery

Job description

Assistant Field Force Manager - People Strategy - Retail Department

1. Develop Regional and Retail Manpower Deployment Strategies

a. Formulate Deployment Strategies

Develop manpower deployment plans based on retail targets, market conditions, and new product strategies. This includes:

• Retail structure setup
• Recruitment and selection
• Performance assessment

b. Analyze Position Characteristics

• Special Zones / Counters: Brand Ambassador (BA), Sales Manager (SM), Trainer, Merchandiser (MD), etc.
• Experience Stores: Brand Ambassador (BA), Branch Manager (BM)

2. Focus on Cost-to-Output Ratio and Dual Control of Budget and Headcount

Implement efficient manpower utilization strategies to maintain balance between operational costs and output performance while ensuring headcount control aligns with budget limits.

3. Regional Implementation and KPI Adaptation

Align regional execution with KPI assessment standards for key retail positions as issued by the management line.

4. Coordinate Retail Managers on Compensation and Incentive Plans

a. Develop Compensation Structures

Work with the Head Office Retail Manpower Team to formulate BA compensation plans linked to sales performance, including:

• Basic Salary
• Base Commission
• Assessment Commission
• Overall Completion Rate Incentive

b. Design Regional Commission Schemes

Formulate per-unit commission structures based on:

• Individual productivity forecasts
• Per-unit cost forecasts
• Individual cost forecasts

c. Align Incentive Projects

• Honorary Certificates
• Holiday Care Packages
• Non-Monetary Incentives

5. Strengthen HR and Retail Coordination to Enhance Team Efficiency

a. Foster Team Collaboration

Promote teamwork with clear goals, standardized processes, and controlled operations.

b. Optimize BA Deployment

Ensure full manpower coverage in key B+ business districts to achieve 100% BA coverage.

c. Streamline In-Store Consultant Workflows

Define and standardize daily work content for in-store consultants:

• Product introduction and communication scripts
• Purchase handling (inspection, event explanation, inventory management)
• Customer service and follow-up
• NSS (Customer Satisfaction) tracking

Monitor individual BA productivity, identify issues, and report daily.

d. Improve Low-Productivity BA Performance

• Store transfers or role adjustments
• Training and performance monitoring
• Counseling or separation if necessary

e. Refine BM and SM Management Standards

• Store coverage rate and visit frequency
• Visit duration and non-promoted product volume
• Product displays, layout, and stock management
• Event execution and compliance
• Team performance and management effectiveness

f. Standardize Store Visit Procedures

Establish a systematic, actionable, and executable visit process for BM, SM, and RRM (Regional Retail Manager).

Application Questions

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of recruitment experience do you have?
• How many years' experience do you have in industrial relations & employment law?

FMCG Manufacturing 51-100 employees

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high quality smartphones, tablets, laptops and wearables to suit every budget, HONOR’s portfolio of innovative, premium and reliable products enable people to become the better version of themselves.