Assistant Executive, Sales & Customer Service - Angsana Mall Johor Bahru

Uda Holdings Berhad; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Johor Bahru is seeking an Assistant Executive for Sales & Customer Service. The role involves providing professional customer service, managing inquiries, supporting promotional activities, and engaging with visitors. Ideal candidates should excel in communication and customer relations, and previous experience in retail or service roles is advantageous. This position offers an opportunity to participate in vibrant mall events and enhance customer satisfaction.

Responsibilities

• Provide friendly, professional and efficient customer service at all times.
• Assist customer with inquiries regarding mall information, promotions and events.
• Record and elevate customer complaints to the relevant departments.
• Manage phone calls, messages and general inquiries, including basic social media responses.
• Make an official announcement in the complex and assist visitors with friendly customer service.
• Support promotional activities, booth, coordination, mall events and community program.
• Manage basic inventory such as promotional materials, various management forms and counter assets.
• Participate in sale related task, including customer engagement, prospecting and promoting mall service and retail offerings.

Job description

Assistant Executive, Sales & Customer Service - Angsana Mall Johor Bahru

Responsibilities

• Provide friendly, professional and efficient customer service at all times.
• Assist customer with inquiries regarding mall information, promotions and events.
• Record and elevate customer complaints to the relevant departments.
• Manage phone calls, messages and general inquiries, including basic social media responses.
• Make an official announcement in the complex and assist visitors with friendly customer service.

Retail & Operational Support

• Support promotional activities, booth, coordination, mall events and community program.
• Manage basic inventory such as promotional materials, various management forms and counter assets.
• Participate in sale related task, including customer engagement, prospecting and promoting mall service and retail offerings.