Assistant Coordinator, Guided Patient Support

The National Cancer Society Of Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A non-profit cancer support organization in Kuala Lumpur is seeking an Assistant Coordinator for its Guided Patient Support Program. This role involves managing operations, implementing patient navigation strategies, and collaborating with healthcare providers and advocacy organizations. The ideal candidate will possess excellent communication skills, organizational abilities, and a passion for improving the lives of cancer patients. Benefits include health insurance and professional development opportunities.

Benefits

Health insurance

Flexible working arrangements

Opportunities for professional development

Access to health and wellness initiatives

Qualifications

• Empathy and compassion towards cancer patients.
• Experience in a healthcare setting is preferred.
• Ability to adapt to changing needs of patients and team.

Responsibilities

• Manage day-to-day operations of cancer patient navigation program.
• Implement strategies for patient support and services.
• Collaborate with various stakeholders to promote program goals.

Skills

Excellent communication and interpersonal skills

Strong organisational and administrative skills

Knowledge of the Malaysian healthcare system

Proficiency in English

Proficiency in Bahasa Malaysia

Team player with flexibility

Job description

Assistant Coordinator, Guided Patient Support

The National Cancer Society Of Malaysia – Kuala Lumpur, Kuala Lumpur

An Assistant Coordinator for the Guided Patient Support Program is responsible for managing day-to-day operations of a cancer patient navigation program. This individual will be responsible for the implementation of strategies to ensure that patients receive timely and effective support and services throughout their cancer journey. The assistant coordinator will coordinate with a variety of internal and external stakeholder, including healthcare provider, patient advocacy organizations, and government agencies, to promote the program’s missions and goals.

Key responsibilities and accountabilities

1. Office Management

Implement strategies for providing patient navigation services to cancer patients, including outreach and engagement, assessment, referral and follow-up activities.

Collaborate with healthcare providers, patient advocacy organisations, and government agencies to promote the program’s mission and goals and to ensure that patients receive timely and effective support and services.

Develop and implement patient education materials, including informational brochures and presentation.

Assist in managing the day-to-day operations of the program, including budgeting, staffing and resource allocations.

Assist in conducting regular assessments of program performance and identifying opportunities for improvement.

Foster a positive and supportive work environment for program staff, including coaching, mentoring and performance management.

Stay up to date on the best practices in cancer patient navigation and implement an evidence-based approach as appropriate.

Represent the program in meetings with external stakeholders and provide updates on program activities and outcomes.

2. Staff Management

To assist in ensuring regular attendance of navigators under the state office for all meetings, programmes, activities and daily work.

To assist in ensuring compliance of staff with regulations and policies of the organization.

To assist in communication of information, directives and policies from management in the state office.

To assist in preparing the financial claims forms for navigators under the state offices before being forwarded to the national administrative office.

To assist in responding to all incoming communications such as email and phone calls, as well as to filter and forward to necessary personnel or department for timely action.

To assist in arrangements for all meetings, engagements and programs within the state offices.

To assist in facilitating meetings with other external stakeholders with the organization working with the project or programme person-in-charge.

To assist in development of projects and Support programmes, and activities within the state working with partner organisations.

To assist in provision of regular and relevant updates and communication with stakeholders across all levels.

What we’re looking for

Excellent communication and interpersonal skills, with the ability to empathise and provide compassionate support to patients

Strong organisational and administrative skills, with experience in a healthcare setting

Knowledge of the Malaysian healthcare system and the challenges faced by cancer patients

Proficiency in both English and Bahasa Malaysia

A team player with the flexibility to adapt to the changing needs of the patients and the team

A genuine passion for improving the lives of those affected by cancer

What we offer

At The National Cancer Society Of Malaysia, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including health insurance, flexible working arrangements, and opportunities for professional development. We also prioritise the well-being of our staff and provide access to various health and wellness initiatives.

About us

The National Cancer Society Of Malaysia is a leading non-profit organisation dedicated to improving the quality of life for those affected by cancer. With a strong focus on patient support, education, and advocacy, we work tirelessly to ensure that every individual has access to the resources and care they need. Join our passionate team and make a meaningful difference in the lives of cancer patients and their families.

Apply now to become our next Assistant Coordinator, Guided Patient Support.

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