Assistant Concierge

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious international hotel chain in Ipoh, Malaysia, seeks an experienced Assistant Concierge to provide personalized guest assistance and enhance stay experiences. The ideal candidate has a minimum of 3 years in a concierge role at a 5-star hotel, possesses excellent organizational and communication skills, and is fluent in English, Cantonese, and Putonghua. This position offers competitive benefits and encourages personal growth in a supportive workplace environment.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development opportunities

Qualifications

• Minimum 3 years of Concierge or Rooms experience in a 5-star hotel.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willingness to work on shifts.

Responsibilities

• Review daily arrival and department reports for optimal manpower allocation.
• Ensure efficient guest support services including deliveries and travel arrangements.
• Address guest inquiries promptly and enhance overall stay experiences.
• Supervise and support departmental training for the Concierge team.

Skills

Leadership skills

Organizational skills

Communication skills

Guest orientation

Problem-solving

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Review daily arrival and Department reports to ensure optimal manpower allocation, adjusting schedules as needed to meet operational requirements.
• Ensure efficient guest support services, including handling deliveries, assisting with travel arrangements, and coordinating transportation requests.
• Address guest inquiries promptly and professionally, focusing on enhancing the overall stay experiences.
• Supervise and support Departmental training for the Concierge Team.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of Concierge or Rooms experience in 5-star Hotel with similar capacities.
• Good leadership, organizational and communication skills.
• Reliable and guest-oriented team players.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.