Assistant Concierge (Supervisory Role) (173903)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain is seeking an Assistant Concierge in Ipoh, Malaysia, to provide personalized guest assistance and ensure convenience and comfort during their stay. Candidates should have at least 3 years of experience in a 5-star hotel and be reliable, guest-oriented team players with excellent language skills. The role includes managing guest luggage, providing travel assistance, and recommending local attractions. Competitive benefits and a supportive work environment are offered.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• At least 3 years of Concierge or Rooms experience in a 5-star Hotel.
• Reliable and guest-oriented team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Responsibilities

• Assign staff to manage guest luggage storage.
• Ensure efficient delivery of parcels, newspapers, and messages.
• Assist guests with flight ticket arrangements.
• Arrange limousine or shuttle services for guests.
• Provide recommendations on restaurants and attractions.
• Supervise and support Departmental training.

Skills

Guest-oriented teamwork

Fluent English

Cantonese

Putonghua

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Assign staff to manage guest luggage storage and coordinate pick-up for all arriving and departing guests.
• Ensure efficient delivery of parcels, newspapers, and messages to guests.
• Assist guests with flight ticket arrangements and visa applications.
• Arrange limousine or shuttle services for guests upon request.
• Provide up-to-date and relevant recommendations on restaurants, shopping areas, and tourist attractions.
• Supervise and support Departmental training for the Concierge Team.

About You

• At least 3 years of Concierge or Rooms experience in 5-star Hotel with similar capacities.
• Reliable and guest-oriented team players.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.