Assistant Concierge (Supervisory Role) (173511)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 40,000 - 55,000; Full time

Job summary

A luxury hotel group is seeking an Assistant Concierge to manage guest services, including luggage handling and providing local recommendations. The ideal candidate will have at least 3 years of experience in a 5-star hotel and be fluent in English, Cantonese, and Putonghua. This role requires a reliable and service-oriented individual capable of working independently under pressure.

Qualifications

• Minimum 3 years experience in 5-star hotel Concierge department.
• Reliable and service-oriented.
• Ability to work independently.

Responsibilities

• Assign staff for luggage storage and pick-up for guests.
• Assist guests with air ticket arrangements and Visa applications.
• Provide recommendations about local attractions.

Skills

Service-oriented

Ability to work under pressure

Excellent command of written and spoken English

Knowledge of Cantonese

Knowledge of Putonghua

Job description

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Concierge(Supervisory Role) based at Kerry Hotel Hong Kong!

As an Assistant Concierge, we rely on you to:

• Assign staff in guest luggage storage and pick-up for all arrival & departure’s guests
• Assign staff in efficient parcel / newspaper / message delivery
• Assist guests in air ticket arrangement and Visa applications
• Provide updated and relevant recommendations about restaurants, shopping areas andtourist attractions
• Arrange limousine/shuttle service for guests upon request
• Supervise and assist in the departmental training of Concierge team

We are looking for someone who has:

• Minimum 3 years experience in 5-star hotel Concierge department
• Reliable and service-oriented
• Ability to work under pressure and work independently
• Excellent command of written and spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.