Assistant, Business Centre (Reception)

Sime Darby Property; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property management firm in Kuala Lumpur is seeking an Assistant for its Business Centre. This role involves organizing internal and external events, maintaining strong relationships with clients, and supporting sales and administrative functions. The ideal candidate should hold a diploma in hospitality or have at least one year of experience in Hotel Management or Tourism. Strong interpersonal skills and attention to detail are essential. Competitive remuneration and opportunities for growth await.

Qualifications

• Must be a fresh graduate or have a minimum of 1 year experience in Hotel Management or Tourism.
• Exhibits strong attention to detail, personal organization, and time management.
• Deliver enthusiastic, positive, helpful, and respectful client communication.

Responsibilities

• Build and maintain strong relationships with key accounts and corporate clients.
• Ensure events progress seamlessly by following established procedures.
• Assist in various office-related tasks and coordinate with operation teams.
• Participate in weekly meetings to discuss forthcoming events.
• Handle incoming calls and outgoing mail efficiently.
• Update and monitor forecasts to help operation teams plan ahead.

Skills

Great interpersonal abilities

Strong attention to detail

Excellent problem-solving abilities

Time management

Creative thinking

Education

Diploma/degree in hospitality-related field

1 year experience in Hotel Management / Tourism

Job description

3mo ago , from Sime Darby Property Berhad

Position : Assistant, Business Centre (Reception)

Work Schedule : 6 days a week

Job Purpose

• To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship.

Job Responsibilities

• Build and maintain strong relationships with key account, corporate company, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty.
• Ensures that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures.
• Assist Sales Coordinator or Admin, Banquet Sales on office related work such as answering queries, attend to walk-in guest, delivery or collecting documents from various department and email event order for operation teams.
• To participate / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams as such Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments also Department Sales Meeting. Prepare minutes of meeting on every meeting and compilations of feedback / comments event form. (If required)
• Handle incoming call and outgoing mail. Takes and connects telephone call inquiries and queries for the relevant departmental personnel making sure to project a friendly, professional and efficient image.
• Updating and monitoring weekly and monthly forecasts to ensure operation teams able to plan ahead and push or create promotion to hit the monthly target. Preparation of all information and figures required for the completion of all monthly report.

Education / Professional Qualification

• Great interpersonal abilities
• Deliver enthusiastic, positive, helpful and respectful client communication.
• Exhibits strong attention to details, personal organization and time management.
• Excellent problem-solving abilities
• Must be creative and able to prioritize tasks in the face of many challenges.
• Must possess a diploma/degree in any hospitality-related field
• Fresh Graduate or min 1 year experience in Hotel Management / Tourism.