Assistant, Business Centre (Reception)

Sime Darby Property Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property company is looking for an Assistant in the Business Centre to manage events and enhance customer relations at their Kuala Lumpur Golf & Country Club location. The ideal candidate should have a diploma in hospitality and excellent communication skills. This role includes managing event details and assisting with administrative tasks to ensure smooth operations.

Qualifications

• Must have strong communication and interpersonal skills.
• Experience in hotel management or tourism is preferred.
• Must demonstrate problem-solving abilities and creativity.

Responsibilities

• Build and maintain relationships with key accounts.
• Ensure seamless event progress according to procedures.
• Assist in office-related tasks such as answering queries.

Skills

Excellent communication skills

Interpersonal abilities

Problem-solving abilities

Attention to details

Time management

Education

Diploma/degree in hospitality

Min 1 year experience in Hotel Management/Tourism

Job description

Job Details

Position : Assistant, Business Centre (Reception)

Location : Kuala Lumpur Golf & Country Club (KLGCC), Bukit Kiara

Work Schedule : 6 days a week

Job Purpose

To ensure that the internal and external events and functions are organized to meet or exceed customer expectations. Timely, complete and willing service in response to special situations and urgent requests whilst maintaining a good working relationship.

Job Responsibilities

• Build and maintain strong relationships with key accounts, corporate companies, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty
• Ensure that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures
• Assist Sales Coordinator or Admin, Banquet Sales on office related work such as answering queries, attending to walk-in guests, delivering or collecting documents from various departments and emailing event orders for operation teams
• Participate in / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams such as Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments; also conduct Department Sales Meetings. Prepare minutes of meetings and compilations of feedback / comments from event forms (if required)
• Handle incoming calls and outgoing mail. Take and connect telephone inquiries and queries for the relevant departmental personnel, projecting a friendly, professional and efficient image
• Updating and monitoring weekly and monthly forecasts to ensure operation teams can plan ahead and push or create promotions to hit the monthly target. Prepare information and figures required for the completion of all monthly reports

Education / Professional Qualification

• Must possess a diploma/degree in any hospitality-related field
• Fresh Graduate or min 1 year experience in Hotel Management / Tourism
• Excellent communication skills
• Great interpersonal abilities
• Deliver enthusiastic, positive, helpful and respectful client communication
• Exhibits strong attention to details, personal organization and time management
• Excellent problem-solving abilities
• Must be creative and able to prioritize tasks in the face of many challenges