Assistant Boutique Manager

Richemont; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury retail company in Kuala Lumpur seeks a Boutique Manager to oversee operations, drive performance, and develop team members. The ideal candidate will have managerial experience in a boutique setting, strong communication skills, and a client-driven approach. The role emphasizes delivering exceptional customer experiences and supporting team growth.

Qualifications

• Proven managerial experience in a boutique environment.
• Strong communication and interpersonal skills.
• Fluency in English; knowledge of other Asian languages is a plus.

Responsibilities

• Co-manage the team and drive business performance.
• Ensure exceptional customer experience for all clients.
• Support customer service activities and maximize in-store experience.
• Coach and develop team members.
• Supervise boutique operations and back-office activities.

Skills

Managerial experience

Communication skills

Interpersonal skills

Client-driven approach

Flexibility

Job description

Are you a good match?

You have a proven managerial experience in a boutique environment, you are curious, positive, flexible, organized, reliable and eager to build the success of the Boutique.

You have strong communication and interpersonal skills while being result and client-driven to achieve excellence. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager you will be his/her relay on all boutique activities to drive its performance as well as to develop team members and run in-store operations. As part of the management team of the boutique, your role will be to:

• Drive business – co-managing the team along with setting priorities and objectives, monitoring sales trends and key performance indicators, following client satisfaction;
• Offer an outstanding experience – making sure all clients feel welcomed and cared for;
• Ensure a high level of service – supporting customer service activities, maximizing in-store experience;
• Develop the team – uniting the team behind common goals, coaching team members, following-up improvement, participating to recruitment process, nurturing the team’s knowledge;
• Run in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Retail Director SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.