Assistant Boutique Manager

The SWATCH Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a dedicated sales professional to enhance customer experiences and manage inventory. The ideal candidate will have excellent interpersonal skills, a strong ability to meet sales targets, and experience in handling inventory and customer service. Join a dynamic team and contribute to a thriving retail environment.

Qualifications

• Excellent interpersonal skills to provide personalized shopping experiences.
• Ability to track sales performance and motivate a team.
• Experience in inventory management and cash handling.

Responsibilities

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by recommending suitable products.
• Perform stock and cash count according to operating procedures.
• Handle customer complaints and ensure customer loyalty activities.

Job description

Job description

Sales Service

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

• Performs stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
• Responsible for defective/damaged stock handling.
• Inventory Management applies to cash, warranty cards and GWPs.

Boutique Housekeeping

• Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report to Management on unusual repairs.
• Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
• Guide staff in giving exemplary quality customer service.

Documentation & Reports

• Ensure all sales and stock reports, customers service documents are accurately complied and filed.
• Submits reports of staff attendance, overtime claim in time.
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.