Assistant Banquet Manager

Iconic Hotel Penang; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hotel in Penang is seeking an Assistant Banquet Manager to assist in managing and executing banquet services. You will ensure guest satisfaction and lead a team to deliver excellent service. This position requires excellent communication skills and a passion for hospitality.

Qualifications

• Experience in banquet management or similar role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Coordinate and supervise all banquet events and functions.
• Ensure timely setup and breakdown of banquet services.
• Provide training and support to banquet team members.

Skills

Guest service excellence

Team leadership

Operational coordination

Financial awareness

Job description

Job Summary

Assistant Banquet Manager is responsible for assisting in the overall coordination and execution of all banquet functions and events in accordance with hotel standards. The role ensures guest satisfaction, team efficiency, and smooth operation of banquet services from planning to completion.

Key Responsibilities

1. Operational Management
   • Assist the Banquet Manager in supervising all banquet events, meetings, and functions.
   • timely setup, service, and breakdown of all banquet functions according to event orders.
   • Coordinate with other departments (Kitchen, Sales, Housekeeping, Engineering) to ensure seamless event execution.
   • Maintain cleanliness, hygiene, and presentation standards of all banquet venues and equipment.
2. Guest Service & Quality
   • Provide professional, efficient, and courteous service to all guests.
   • Handle guest inquiries, complaints, and special requests promptly and effectively.
   • Ensure consistent high-quality service that meets or exceeds guest expectations.
3. Team Leadership & Training
   • Supervise, train, and motivate banquet team members to deliver excellent service.
   • Monitor staff grooming, attendance, and performance.
   • Support manpower planning and duty roster preparation for all banquet functions.
4. Financial & Inventory Control
   • Assist in monitoring banquet costs and controlling expenses.
   • Ensure proper handling of inventory, linen, glassware, and equipment.
   • Participate in monthly inventory and equipment maintenance checks.
5. Administration & Reporting
   • Assist in reviewing Banquet Event Orders (BEOs) and ensuring details are clearly communicated to the team.
   • Maintain accurate records of events, feedback, and revenue reports.
   • Support the Banquet Manager in preparing departmental reports and budget forecasts.