Asia SIBG Sales District Operations Specialist, Safety Industrial Business Group

3M; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global innovation company is seeking a dedicated specialist to optimize transactional customer experiences. The successful candidate should have at least five years of relevant experience in channel sales and marketing, along with a bachelor's degree or higher. This full-time role requires on-site work four days per week in Malaysia and offers a chance to contribute to a company that values safety and innovation.

Qualifications

• Bachelor's degree or higher from an accredited institution; MBA preferred.
• Minimum of five years of experience in channel sales, marketing, and/or operations.
• Experience in Business Transformation or Channel Management roles is advantageous.

Responsibilities

• Oversee Sales District Owner activities to optimize growth and customer experience.
• Manage the customer incentive plan process in collaboration with relevant stakeholders.
• Drive initiatives to enhance the customer experience for transactional clients.
• Serve as the primary contact for operational issues affecting several processes.
• Analyze and understand the complete transactional customer journey.
• Identify key areas for improvement that impact customer satisfaction.
• Ensure compliance with Terms of Sale and Merchandising plan requirements.
• Maintain documentation for key processes for knowledge transfer.
• Collaborate with global and country counterparts on transnational accounts.
• Assist in training for country ERP implementations.
• Develop understanding of commercialization strategies and drive growth.

Skills

Channel sales

Marketing

Operations

Change management

Process improvement

Education

Bachelor’s degree

MBA

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

We are seeking a dedicated specialist to optimize the experience of our transactional customers, ensuring that the Safety and Industrial Business Group achieves its growth objectives through a sustainable cost‑to‑serve model.

Key Responsibilities

• Sales District Management: Oversee Sales District Owner activities, working with business leadership to optimize growth, customer experience, and cost‑to‑serve strategies.
• Incentive Plan Leadership: Oversee the customer incentive plan process in collaboration with the CIP Manager and Analyst.
• Customer Experience Advocate: Drive initiatives to enhance the customer experience for transactional clients.
• Operational Liaison: Serve as the primary divisional contact for operational issues affecting multiple process pillars.
• Journey Mapping: Analyze and understand the complete transactional customer journey.
• Pain Point Resolution: Identify and prioritize key areas for improvement that impact customer satisfaction and cost efficiency.
• Compliance Assurance: Ensure adherence to Terms of Sale and Merchandising plan requirements.
• Process Documentation: Maintain comprehensive documentation for key processes to facilitate seamless knowledge transfer.
• Global Alignment: Collaborate with global and country counterparts to ensure alignment of transnational accounts.
• ERP Deployment Support: Assist in training and transformation efforts for country ERP implementations.
• Commercialization Strategy: Develop a deep understanding of commercialization strategies and collaborate with business leadership to drive growth.

Qualifications

• Bachelor’s degree or higher from an accredited institution; MBA preferred.
• Minimum of five (5) years of experience in channel sales, marketing, and/or operations.
• Preferred experience in change management and process improvement.
• Experience in Business Transformation or Channel Management roles is advantageous.

Worker Type: Permanent

Target Location

• Seoul, Korea
• Kuala Lumpur, Malaysia
• Ho Chi Min, Vietnam
• Jakarta, Indonesia
• Manila, Philippines
• Taipei, Taiwan

This role has on-site working model, with the employee working at least 4 days per week in the 3M locations.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.