Asia Care Coordinator

AM Healthcare Management Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telehealth provider is seeking a dedicated individual in Kuala Lumpur to manage client communications and administrative support. This role requires fluency in English and Mandarin, along with strong communication skills. Join a diverse healthcare team and support innovative health programs that improve patient outcomes. The working hours are rotational shifts in an office setting.

Qualifications

• Good communication and people skills to interact with stakeholders.
• Fluent in both English and Mandarin Chinese.
• Familiar with computer and Microsoft Office.

Responsibilities

• Answer client and patient calls in a professional manner.
• Assign cases to physicians.
• Follow up customer needs to improve service satisfaction.
• Help communicate with institutions for medical data.
• Administrative support.

Skills

Communication skills

Fluent in English

Fluent in Mandarin Chinese

Tech-savvy

Teamwork

Tools

Microsoft Office

Job description

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

Role and Responsibilities

• Answer client and patient calls in a professional manner;
• Assign cases to physicians;
• Follow up customer needs to improve service satisfaction.
• Help communicate with relevant institutions to obtain necessary medical materials and data.
• Help communicate with different accounts to support account management.
• Administrative support.

Skills and Background Requirements

• Good communication and people skills to interact with internal stakeholders and external stakeholders such as our customers;
• Fluent in both English and Mandarin Chinese;
• Tech-savvy, familiar with computer and Microsoft Office;
• Fast learner, good team worker, good patience, high sense of responsibility.

Working Arrangements (Rotational Shift)

Weekday work hours in office: 9am-6pm, 10am-7pm, or 12pm-9pm.

• Work with a global leader in telehealth and virtual care.
• Contribute to innovative health programs that improve patient outcomes.
• Collaborate with a diverse and multidisciplinary healthcare team.