ASEAN Industry Architect Lead - CTO Strategic Pursuits Malaysia

Microsoft; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an ASEAN Industry Architect Lead to drive customer success through strategic leadership and partnerships. This role requires a strong background in consulting with at least 8 years of experience and is focused on ensuring operational excellence and customer satisfaction. Join a team committed to delivering Microsoft Cloud solutions effectively.

Qualifications

• 8+ years of related experience or Master's degree AND 6+ years of related experience.
• 4+ years of people management experience required.
• Preferred: 12+ years of related experience or 10+ years with Master’s degree.

Responsibilities

• Lead the Customer Success Unit (CSU) strategy for Microsoft Cloud solutions.
• Serve as executive-level orchestrator for customer success.
• Develop success plans aligned with Enterprise priorities.

Skills

Executive Influence & Strategic Thinking

Customer Success Orchestration

Partner Engagement & Ecosystem Management

Operational Discipline & Forecasting

Leadership & Talent Development

Education

Bachelor’s degree in Business, Engineering, Technology, or related field

Master’s degree

Job description

ASEAN Industry Architect Lead – CTO Strategic Pursuits Malaysia

Role Purpose: Lead the Customer Success Unit (CSU) strategy for the subsidiary, ensuring customers realize business outcomes through Microsoft Cloud solutions. This role drives customer success at scale, orchestrates internal and partner resources, and fosters operational excellence.

Key Responsibilities

• Strategic Leadership: Serve as the executive-level orchestrator for customer success and influence C‑suite decisions to accelerate adoption and value realization.
• Customer Success Planning: Develop success plans and customer journey maps aligned with Enterprise priorities and ensure global standards and subsidiary execution consistency.
• Partner Ecosystem Engagement: Leverage partner networks to deliver integrated solutions and collaborate with One Commercial Partner for joint success motions.
• Operational Excellence: Drive Rhythm of Business (ROB) processes for CSU, ensuring forecasting accuracy and operational efficiency.
• Team Leadership: Coach and manage Customer Success professionals, fostering a culture of accountability and growth.

Core Competencies

• Executive Influence & Strategic Thinking
• Customer Success Orchestration
• Partner Engagement & Ecosystem Management
• Operational Discipline & Forecasting
• Leadership & Talent Development

Impact Indicators

• Exceptional Impact: Influences strategic decisions at C‑suite level and drives measurable business outcomes.
• Significant Impact: Ensures operational consistency and partner alignment across markets.

KPIs

• Customer Satisfaction & Net Promoter Score (NPS)
• Consumption Growth across Microsoft Cloud
• Partner‑led Success Motions
• Forecast Accuracy & ROB Compliance
• Employee Engagement & Development Metrics

Qualifications

• Required Minimum: Bachelor’s degree in Business, Engineering, Technology, or related field AND 8+ years of related experience (consulting, pre‑sales/post‑sales, technical sales, change management, line‑of‑business leadership) or Master’s degree AND 6+ years of related experience. 4+ years of people management experience.
• Preferred: 12+ years of related experience (including solution architecture) or 10+ years with Master’s degree. 2+ years managing people managers, 4+ years experience in change management or technology adoption.