Area Network Manager - Pahang Region

J&T EXPRESS (MALAYSIA) SDN. BHD.; Pahang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics provider in Malaysia is seeking an Area Network Manager to oversee operations, manage a team, and ensure customer satisfaction. The ideal candidate will have at least one year of relevant experience and strong leadership skills. Responsibilities include coordinating courier services, monitoring performance, and preparing reports. The role demands excellent communication skills and effective time management.

Benefits

Medical allowance

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Qualifications

• At least 1 year of experience in logistics, transportation, or related industry.
• Previous managerial or supervisory experience is highly desirable.

Responsibilities

• Coordinate and manage day-to-day operations of courier services.
• Recruit, train, and manage a team of drivers and couriers.
• Monitor key performance indicators such as on-time deliveries.
• Maintain high level of customer satisfaction and compliance with safety regulations.
• Prepare operational performance reports for senior management.

Skills

Leadership skills

Communication skills

Time management

Education

Diploma or Bachelor's degree in business, logistics, or related field

Job description

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities:

Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.

Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.

Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.

Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.

Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.

Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.

Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.

Any ad-hoc task assigned by the management.

Requirements:

A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.

At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.

Strong leadership and team management skills to motivate and guide a diverse team of employees.

Excellent communication and interpersonal skills to interact with internal teams, customers, and management.

Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

6 days work per week: Monday to Saturday (Full day)

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Network Manager?
• How many years' experience do you have as a manager/ team lead?
• What's the largest size team you have managed?

Manufacturing, Transport & Logistics More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits Medical Miscellaneous allowance Sports (e.g. Gym) Birthday event, Teambuilding, Paternity leave