Area Manager, Operations

Universal Traveller Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking a Senior Executive, HR to oversee daily operations across multiple outlets and ensure sales targets are met. The ideal candidate will have at least 5 years of experience in retail operations, excellent communication skills, and a strong business acumen. This role involves recruiting a sales team, managing events, and ensuring the highest customer service standards. Willingness to work retail hours and travel is necessary.

Qualifications

• Minimum SPM Certificate or Diploma in Business/Retail Operation or related field.
• At least 5 years of Retail Operation experience managing multiple outlets.
• Possess good leadership and problem-solving skills.

Responsibilities

• Responsible for daily operations of several outlets/counters.
• Select, recruit, and develop a sales team.
• Manage fairs/exhibitions setup and teardown.
• Monitor performance and ensure revenue goals are met.

Skills

Excellent communication

Interpersonal abilities

Leadership

Problem-solving

Business acumen

Education

SPM Certificate

Diploma in Business/Retail Operation

Job description

Senior Executive, HR at Universal Traveller HQ

JOB RESPONSIBILITIES

Responsible for the several outlets’/counters’ daily operation. e.g. sales, marketing strategy, stock management, merchandise, manpower etc to meet company’s sales goals.

• To select, recruit, and develop an effective sales team to achieve Company sales targets through excellent customer service.
• To manage fairs/exhibitions’ setup and tear down until its success.
• Responsible for new outlet/counter opening, set up, and preparation.
• To monitor outlets/counters performance and ensure its meeting revenue goals.
• To monitor and ensure stock inventory is always available.
• Oversee day-to-day operations of the designated outlets/consignment counters.
• Ensure high standards of customer service across all locations.
• Various ad hoc tasks as assigned by the Management from time to time

JOB REQUIREMENTS

• Min. SPM Certificate, Diploma in Business / Retail Operation or related field of study.
• At least 5 years of Retail Operation experience in handling several outlets/ consignment counters.
• Excellent communication and interpersonal abilities.
• Possess good leadership and problem-solving skill.
• Good business acumen.
• Willing to work under retail hour
• Willing to work during weekend
• Willing to travel and possess own transport