Area Manager (Klang Valley)

DKSH; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail management company in Malaysia is looking for an Area Manager to oversee multiple outlets. This role involves driving sales, managing operations, and ensuring compliance with company policies. Candidates must have a Diploma/Degree in business and at least 2 years of experience in the F&B retail industry. Strong interpersonal skills and fluency in English are essential for success. The position offers opportunities for travel and career development within the company.

Qualifications

• Minimum of 2 years working experience as Area Manager in the F&B retail chain industry.
• Able to travel as required.
• Demonstrate knowledge and understanding of the industry/market and customers.

Responsibilities

• Drive sales activities to achieve sales targets.
• Supervise PIC performance in line with company SOP.
• Ensure compliance for stock management procedures.
• Recruit and manage outlet personnel effectively.
• Plan training to achieve service standards.
• Monitor operations KPI and provide necessary reports.
• Manage team delivery of function goals.

Skills

Interpersonal skills

Analytical capabilities

Written communication skills

Verbal communication skills

Presentation skills

Self-motivated

Result-oriented

Fluency in English

Education

Diploma/Degree in business-related studies

Job description

Drive sales generating activities to achieve sales target of the assigned outlets.

Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all others operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff
• Provide necessary direction on manpower planning during peak season or when necessary
• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP
• Ensure outlet compliance to set hygiene standards to prepare safe foods
• Plan and organize necessary training or activities to achieve service standards
• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities
• Report the progress and effectiveness to the management
• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
• Ensure KPI results are tracked and recorded.

Others

• To carry out any reasonable request made by management
• To attend meeting or training session as required by management
• Monitoring pest control and maintenance of the outlets
• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and Strong analytical capabilities
• Good written and verbal communication & presentation skills
• Self-motivated and result oriented
• Able to travel
• Demonstrate fluency in English, both written and spoken
• Demonstrate knowledge and understanding of the industry/market/customers