Area Manager

Enda Group; Nilai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail company in Nilai, Malaysia is seeking an Area Manager to oversee multiple stores and achieve sales objectives. The successful candidate will manage retail operations, focus on team performance, and ensure the best shopping experience for customers. Candidates with 1-3 years of management experience in retail and proficiency in Google Sheets and Microsoft Office are encouraged to apply. This role requires travel and adaptability.

Qualifications

• Minimum 1 year or more of multi-store management experience.
• Preferably 2-3 years of experience in retail industry.
• Diligent, resourceful, and able to work independently.

Responsibilities

• Achieve sales and financial objectives for assigned stores.
• Manage performance and development of retail teams.
• Lead initiatives for continuous operational improvement.

Skills

Multi-store management

Customer service orientation

Strong interpersonal skills

Strategic mindset

Communication skills

Motivational skills

Tools

Google Sheets

Microsoft Office

Retail POS system

Job description

The Area Manager has operational and financial responsibility for the assigned territory to achieve the set sales and financial objectives through successful planning and implementation of business plans. He/She manages full spectrum of retail operations and implement best practices across the level. This role is a dedicated resource to bring a sharp focus on all operational capabilities, programs, processes, and procedures.

Job Descriptions

• The Area Manager key function is to achieve overall goals and objective of the assigned stores/territory/region, specifically the set sales and financial objectives through successful planning and implementation of business plans.
• Develop & implement retail KPIs at the regional and store level:Ensures that the retail operations comply to all policies and procedures relating to operations, security, health and safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
• Managing Performance & Development:Proactively manages and reviews the performance and progress of retail stores/regions and subordinates, sets objectives and targets; develop individual training plans for the team, conduct Performance-Improvement-Plan (PIP) for underperformed subordinates.
• Excellent Shopping Experience:Lead, coach and inspire our Retail team members to deliver the best shopping experience to our consumers.
• Product Knowledge:Responsible for Retail team member’s level of Product Knowledge and the ability to communicate it to customers in keeping with SK standards.
• Changes & Improvement:Lead continuous improvement efforts to drive consistent operational performance nationwide.
• Leadership Skills:Leadership requires managing, motivating, incentivizing and empowering sales team
• with soul and perceived value added.
• People Management:Works with the HR to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.
• Recruitment, Training & Development:Recruits, trains and develops talents within the department.
• Visual Merchandising:Work with VMD team to develop & implement visual merchandising plan according to SK product's moodboard to increase store traffic and campaign reach.
• Project Management:Assist for the successful initiation, planning, design execution, monitoring, controlling and closure of a project. He/ she will responsible on operations aspect such as the pre-opening planning & execution, setting up the store and ensure the success of the store opening project.
• Stock Management:Managing stock replenishment and stock movement for retail stores through inter-store transfers and/or replenishment from HQ to ensure stock level at an expected healthy level.
• Conduct pereodic stock count & stocktake to ensure stock are tally.
• Strategic Thinking:Produce & analyse the business reports regularly, studying competitors, understand the challenges to meet business KPI, create and implement sales tactical campaigns to meet the sales and financial objectives.
• Relationship & Networking:Maintain effective working relationship with all landlords, agents, suppliers, vendors, contractors, principals and internal stakeholders to ensure successful project completion.
• Budgets:To assist Head of Retail to control & monitor the retail operating plans and budget.
• Digital Marketing:To plan, implement & manage digital marketing segment at the assigned stores/territory/region to achieve the sales and financial objectives.
• Reports:Produce, maintain and improve relevant operations reports to maintain excellent retail operations level at all times.
• Perform other job tasks as assigned by superiors from time to time.

Requirements

• Minimum 1 year or more of multi-store management experience required in a focused, customer service-oriented retail environment and results-driven track record.
• Preferably 2-3 years of working experience as store manager or managerial positions in Retail industry.
• Required Skill(s):Google Sheet, Microsoft Office, with a favorable understanding of Retail POS (Point of Sale) system.
• Computer literate with strong skills in Google Sheets, Microsoft Excel, Words, Powerpoint, etc.
• Strong interpersonal, communication, and motivational skills.
• Diligent, an eye for details, resourceful, highly adaptable and able to work independently.
• Strategic mindset and excellent executor.
• Willing to travel/outstation or relocated nationwide