Area Manager

CERGAS NOBLE SDN. BHD.; Kuching; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading food and beverage provider in Sarawak is seeking an experienced Area Manager based in Kuching. The successful candidate will oversee operations across multiple locations, ensuring compliance with standards and driving performance. Responsibilities include managing outlet teams, conducting audits, and supporting business growth strategies. This full-time position offers competitive salaries and opportunities for professional development within a dynamic team.

Benefits

Competitive salaries

Comprehensive benefits

Opportunities for professional development

Qualifications

• Minimum 5 years’ Managerial experience in F&B / Restaurant Chain.
• Possesses own transport and willing to travel.
• Good leadership skills and able to work independently/team.

Responsibilities

• Oversee daily operations of multiple outlets and monitor performance.
• Implement corrective action plans for underperforming outlets.
• Recruit, train, and coach outlet managers and supervisors.
• Conduct regular store visits to check compliance and quality.
• Act as a communication bridge between HQ and outlet teams.

Skills

Leadership skills

Operational management

Customer service

Compliance adherence

Education

Degree in any related field

Job description

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About the role

The Area Manager role at 'CERGAS NOBLE SDN BHD' is a full-time position based in Kuching, Sarawak. You will be responsible for overseeing the operations and performance of multiple locations within a designated geographical area, ensuring the efficient and effective delivery of services while maintaining high standards of customer satisfaction.

ROLES & RESPONSIBILITIES

Multi-Outlet Operations Management

Oversee daily operations and store performance within your assigned outlets.

Monitor sales trends, labour cost, product mix, and operational KPIs to drive profitability.

Ensure outlet teams adhere to SOPs, promotional mechanics, and compliance standards (KKM, Halal, DOSH, Internal Audit).

Implement corrective action plans for underperforming outlets or audit failures.

Recruit, train, and coach Outlet Managers and Supervisors to achieve performance and service excellence.

Identify talent gaps and build succession planning within your area.

Motivate and guide outlet teams to uphold strong sales discipline, service quality, and operational excellence.

Conduct regular performance reviews and provide structured feedback.

In-Store Promotions & Execution

Ensure all promotional campaigns are well-executed with full team readiness.

Conduct frequent store visits to verify visual merchandising, campaign materials, and frontline awareness.

Troubleshoot promotional execution issues and provide improvement plans.

Product Quality & Service Standards

Conduct regular in-store audits using standardized checklists.

Identify issues related to food quality, service lapses, or hygiene concerns and follow up with immediate solutions.

Work closely with the Central Kitchen and training teams to resolve recurring quality complaints.

Communication & Reporting

Act as the communication bridge between Operations HQ and outlet teams.

Prepare weekly outlet performance summaries and action plans.

Escalate critical issues to Operations Management in a timely and solution-focused manner.

Strategy Support & Business Growth

Support expansion efforts (e.g. Bau, Kapit) through manpower planning, outlet pre-opening readiness, and staff onboarding.

Identify and execute opportunities to right-size staffing and improve product margin mix within outlets.

Ensure ground teams are aligned with Secret Recipe Sarawak’s strategic and tactical direction.

Others

Undertake any additional duties as assigned by Management.

JOB / SKILLS REQUIREMENTS

Minimum 5 years’ Managerial experience in F&B / Restaurant Chain.

Candidate must possess at least Degree in any related field or equivalent.

Have good leadership skills and able to work independently/team.

Must possess own transport and willing to travel.

Incentive and commissions available upon confirmation.

What we offer

At 'CERGAS NOBLE SDN BHD', we are committed to providing a rewarding and supportive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and career advancement. You will also have the chance to be a part of a dynamic and ambitious team, contributing to the growth and success of our business.

About us

'CERGAS NOBLE SDN BHD' is a leading provider of food and beverage (F&B) in the Sarawak region. With a strong focus on excellent customer service, we strive to create exceptional experiences for our customers. Our team of dedicated members are passionate about delivering excellence in all that we do, and we are constantly seeking talented individuals to join our growing organization.

Apply now

Apply now for this exciting opportunity to become an Area Manager at 'CERGAS NOBLE SDN BHD'.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Area Manager?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• Do you possess or have access to your own transportation?