Area Manager

BananaBro; Butterworth; On-site; MYR 150,000 - 200,000; Full time

Job summary

A modern banana leaf restaurant in Butterworth is seeking a Head of Operations & Training to oversee daily operations across multiple locations. This full-time, on-site role requires strong leadership, excellent communication skills, and a passion for food. Responsibilities include staff management, ensuring food quality, and achieving sales targets. Ideal candidates have experience in restaurant management and a knack for resolving operational issues efficiently.

Qualifications

• Experience in customer service, hospitality, and restaurant management is preferred.
• Proven ability to meet sales targets and manage budgets efficiently.
• Flexibility to adapt to dynamic operating environments and resolve issues promptly.

Responsibilities

• Oversee the daily operations of multiple restaurant locations.
• Ensure high standards of food quality, service, and customer satisfaction.
• Manage and mentor staff, maintaining operational efficiency.
• Implement company policies and achieve sales targets.
• Coordinate with various departments and resolve customer concerns.

Skills

Leadership and team management skills

Excellent communication

Problem-solving skills

Interpersonal skills

Strong organizational skills

Operational skills

Customer service experience

Flexibility to adapt

Proficiency in basic computer applications

Passion for food and dining experiences

Job description

Head of Operations & Training | Master of Business Administration, Operations Management

Company Description

BananaBro is a modern and authentic banana leaf restaurant that offers a contemporary take on the tradition of serving fresh, flavorful meals on banana leaves. Committed to quality, we use only the freshest ingredients and generous portions to ensure customer satisfaction. Inspired by India's vibrant streets, arts, and cultures, our dishes, decor, and drinks infuse an authentic southern touch with a modern twist. Loved by food enthusiasts, BananaBro provides a welcoming space for friends and family to enjoy delicious meals together. Our mission is to celebrate the culinary passion that unites all Malaysians—our love for food.

Role Description

This is a full‑time, on‑site Area Manager role based in Butterworth. The Area Manager will oversee the daily operations of multiple restaurant locations, ensuring high standards of food quality, service, and customer satisfaction. Responsibilities include managing and mentoring staff, maintaining operational efficiency, implementing company policies, and achieving sales targets. The role requires coordinating with various departments, resolving customer concerns, and driving team performance to enhance the overall dining experience.

Qualifications

• Leadership and team management skills to effectively supervise and motivate restaurant staff.
• Excellent communication, problem‑solving, and interpersonal skills for managing both customer and employee interactions.
• Strong organizational and operational skills to oversee multiple locations and ensure compliance with company policies and procedures.
• Experience in customer service, hospitality, and restaurant management is preferred.
• Proven ability to meet sales targets and manage budgets efficiently.
• Flexibility to adapt to dynamic operating environments and resolve issues promptly.
• Proficiency in basic computer applications and software to support reporting and operational tasks.
• Passion for food and dining experiences, with an understanding of the