Application Support Partner – Patient Care Tech Advocate

Roche; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Roche is seeking a Customer Support Partner (Application) to conduct installation, troubleshooting, and training for customers and internal teams. The role focuses on delivering high-quality support and ensuring customer satisfaction across Roche products.

The successful candidate will collaborate with Regulatory and Product teams, develop training materials, and provide proactive digital and remote services while maintaining comprehensive CRM documentation.

Qualifications

• Diploma or higher in health/science/medical field or equivalent.
• Experience in clinical/lab settings is advantageous.
• IT experience and ability to work with cross-functional teams will help.

Responsibilities

• Maintain and perform customer support at customer site, including troubleshooting, setup, install, and evaluation.
• Conduct operator/applications training and workshops for customers and peers.
• Develop and update training materials for demonstrations.
• Handle troubleshooting, root cause analysis, and coordinate with GCS on technical issues.
• Inform customers of safety/quality updates via Customer Notification in collaboration with Regulatory and Product teams.
• Collaborate with stakeholders to understand needs and build partnerships.
• Cooperate with cross-functional support teams to resolve issues.

Skills

Troubleshooting

Multi-tasking

Organized

Customer-oriented

Problem-solving

Prioritization

Team player

Detail oriented

Digital services

Education

Diploma in Health/Science/Medical

Tools

CRM software

Job description

Roche is seeking a Customer Support Partner (Application) to conduct installation, troubleshooting, and training for customers and internal teams. The role focuses on delivering high-quality support and ensuring customer satisfaction across Roche products.

The successful candidate will collaborate with Regulatory and Product teams, develop training materials, and provide proactive digital and remote services while maintaining comprehensive CRM documentation.