Application Support Ops Analyst: Drive Seamless Performance

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking an Operations Analyst to provide high-quality technical support for applications. Responsibilities include troubleshooting application incidents, performing root cause analysis, and collaborating with global teams. The ideal candidate will have strong technical knowledge, problem-solving skills, and proficiency in incident management tools. This role offers a dynamic work environment where adaptability and effective communication are crucial for success.

Qualifications

• Strong technical knowledge of supported applications and related technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Active learning and adaptability are essential.

Responsibilities

• Monitor and resolve application-related incidents in a timely manner.
• Perform root cause analysis for recurring issues.
• Act as first/second-level support for application incidents.

Skills

Troubleshooting

Analytical thinking

Problem-solving

Excellent communication

Collaboration skills

Tools

ITIL processes

Incident management tools

Job scheduling software

Job description

A leading financial institution is seeking an Operations Analyst to provide high-quality technical support for applications. Responsibilities include troubleshooting application incidents, performing root cause analysis, and collaborating with global teams. The ideal candidate will have strong technical knowledge, problem-solving skills, and proficiency in incident management tools. This role offers a dynamic work environment where adaptability and effective communication are crucial for success.