Application Support Engineer (OT)

SCHOTT; Cyberjaya; Hybrid; MYR 45,000 - 60,000; Full time

Job summary

A leading technology company in Cyberjaya, Malaysia is seeking a qualified IT Operations Specialist. Responsibilities include managing incidents via ITIL processes, providing 2nd-level support, and monitoring applications. Applicants should have a Bachelor's degree and 3 years of relevant experience, particularly with MES systems and cloud technologies. The role offers benefits like flexible working hours and opportunities for further training, making it an excellent workplace for professional growth.

Benefits

Flexible working hours

Hybrid work

Medical, Dental and Vision coverage

Further training and education

Qualifications

• 3 years of experience in operating production services.
• Experience with MES systems (e.g., HydraX, Cronetwork).
• Initial experience with service providers.

Responsibilities

• Manage incidents and changes via ITIL processes.
• Provide 2nd-level support for key users.
• Monitor applications and infrastructure.

Skills

ITIL processes

Monitoring and logging tools (Grafana, Kibana)

Scripting and automation (Bash, Python, Perl)

Linux expertise

Cloud technologies (VMware, KVM, Azure)

SQL database knowledge

Networking fundamentals

Containerization (Docker, Kubernetes)

Education

Bachelor Degree in Computer Science or Business Informatics

Job description

About us

Your Contribution

Service & Support

• Manage incidents and changes via ITIL processes (ServiceNow).
• Provide 2nd-level support for key users and application users.
• Deploy bug fixes, configuration changes, and minor enhancements.
• Support rollout activities at new factories.
• Gather requirements and user feedback for consulting team.

Monitoring & Analysis

• Monitor applications and infrastructure using tools.
• Analyze performance data, identify bottlenecks, and recommend improvements.
• Create dashboards and KPI reports.

Maintenance & Administration

• Perform regular maintenance for OT applications.
• Maintain master data based on service requests.
• Manage Kubernetes deployments and scaling.
• Ensure compliance with IT/OT security standards.

Testing & Validation

• Conduct and coordinate testing in test environments and on-site.
• Document systems per Quality Management and GMP regulations.
• Support manual and automated testing tasks.

Documentation & Training

• Develop and maintain system and process documentation.
• Deliver standard user training for supported applications.

Your Profile

• Bachelor Degree in Computer Science, Business Informatics, or a comparable field.
• 3 years of experience in operating production services and operational services, initial experience in dealing with service providers and advising customers
• Experience with MES systems (e.g., HydraX, Cronetwork).
• Proficiency with monitoring and logging tools (Grafana, Kibana).
• Linux expertise (Debian preferred).
• Scripting and automation (Bash, Python, Perl).
• Networking fundamentals and integration knowledge.
• Containerization (Docker, Kubernetes) and CI/CD pipelines.
• Virtualization and cloud technologies (VMware, KVM, Azure).
• SQL database knowledge.
• Initial experience with service providers and customer advisory.
• Strong communication skills and knowledge of application management processes.
• Understanding of business processes in smart factory contexts.
• Familiarity with service management methods (PMI & ITIL).
• Proficiency in English.

Your Benefits

SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.

At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

Further training and education; Exclusive employee benefits/discounts; Extended vacation entitlement; Holistic corporate health management; Medical, Dental and Vision coverage; Multiple career opportunities; Talent development; Team Events; Trust-based working time; paid vacation days, holidays and sick time

Please feel free to contact us

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT ASIA IT SERVICES, Human Resources, Wei Ni Tang,

At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.