Application Support Engineer – Malaysia

Housing Market Group (HMG); Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading online property company in Malaysia is seeking an experienced Application Support Engineer. This role involves coordinating with teams to resolve complex application issues, providing timely updates, and ensuring quality support aligns with industry standards. Candidates should have a degree in Computer Science and 2-4 years of relevant experience. Strong verbal and written communication skills are essential. Passion for the digital space is essential for applying.

Qualifications

• 2 to 4 years of experience in a production support role.
• Ability to work with business and technology personnel efficiently.
• Self-driven and resourceful in deliverables.

Responsibilities

• Coordinate with teams to resolve application and system issues.
• Facilitate root cause analysis and update stakeholders.
• Provide operational guidance and training to level 1 support.

Skills

Verbal communication

Written communication

Problem-solving

Interpersonal skills

Education

Bachelor/Master's degree in Computer Science or related field

Tools

JIRA

Helpdesk tools

Job description

Housing Market Group is Asia’s leading online property company and the preferred destination for over 25 million property seekers to find their dream home, every month. Housing Market and its group companies empower the property seekers with the widest option of more than 2 million homes, in-depth insights and solutions that enable them to make confident property decision across Philippines, Malaysia, Thailand, Indonesia and Vietnam.

HousingMarketGroup.Com was launched in 2007 and revolutionised the Malaysia property market by taking it online and made property search transparent for the property seeker. Over the decade, the group has grown from a regional property media powerhouse to a high-growth technology company with a robust portfolio of No.1 property portals, award-winning mobile apps; best-in-class developer sales enablement platform, ePropertyTrack and a host of industry-leading property offerings such as awards, events and publications – across eleven countries in Asia.

For more information, please visit HousingMarketGroup.com

Role

Application Support Engineer

Responsibilities

• Coordinate with teams to resolve complex application and system issues
• Facilitate root cause analysis while providing timely updates to the stakeholders
• Assure quality support is provided by utilizing industry best practices, and follow the industry standards and ITIL guidelines for service management
• Complete the triaging of technical issues and requests within the agreed SLAs
• Provide operational guidance and training to level 1 support and other internal teams
• Provide technical assistance for issues and requests raised by the clients
• Possess a deep understanding of issue logging systems including JIRA and other helpdesk tools for managing service requests
• Be continuously updated on the new products launched and be actively involved in the knowledge documentation process

Requirements

• Bachelor/ Master’s degree in Computer Science, Information Technology or equivalent field
• 2 to 4 years of proven experience in a production support role
• Ability to work with business executives and technology personnel to prioritize tasks and projects according to operational priorities
• Self-driven and resourceful in yielding deliverables independently and in collaboration with others
• Outstanding verbal and written communication skills
• Strong problem-solving and interpersonal skills when diagnosing technical issues and providing technical advice and guidance to clients
• Ability to understand and deliver high quality customer service

If this sounds like you and you have a passion for the digital space, then please submit your application to [e-mail]