Application Support Engineer

ING Solution; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Penang is looking for a Junior Executive specialized in Information Technology. Responsible for day-to-day maintenance and troubleshooting of application systems, the role involves software testing, regression testing, and documentation. Candidates should possess a Bachelor's degree in IT or related fields and have strong analytical and communication skills. Proficiency in Mandarin and English is essential due to client interactions. Fresh graduates are encouraged to apply.

Qualifications

• Possess at least a Bachelor's Degree in IT, Computer Science, Software Engineering, or equivalent.
• Detail-oriented with strong analytical and problem-solving skills.
• Willing to work hard in a dynamic environment.

Responsibilities

• Perform day-to-day maintenance of application systems.
• Identify and troubleshoot application issues.
• Perform software testing and regression testing.

Skills

Detail-oriented

Strong analytical skills

Good communication skills

Ability to work in a dynamic environment

Mandarin proficiency

English proficiency

Education

Bachelor's Degree in Information Technology or equivalent

Job description

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.

Perform Software testing of e-Commerce when required.

Work closely with Business Analyst and Development team to resolve issues together.

Perform regression testing to verify code changes do not impact existing application functionality.

Track and record system issues and analyse the problem, submit feedback to relevant personnel to make corrections.

Provide input to the design and development process to improve testability, quality, and user experience.

Perform post implementation monitoring after change is deployed to production.

Responsible for functional / technical / administration / operation documentations of supported systems.

Job Requirements

Possess at least Bachelor's Degree in Information Technology, Information Systems Engineering, Computer Software, Computer Science, Software Engineering, Applied Science, Mechatronics or equivalent.

Preferably Junior Executive Level specialized in Information Technology or Software Systems Development.

Detail-oriented, strong analytical and problem-solving skills, good communication skills.

Willing to work hard with the ability to work smart in a driven, dynamic environment.

Able to speak, read and write in Mandarin and English (As required to liaise with Mandarin speaking clients due to work nature).

Scripting experience is an advantage.

Can start immediately or short notice period will be an added advantage.

Fresh graduates with good academic results are welcomed to apply.